I bought a duplex at the end of June 2019 and it went under supervision of a property management company I selected in Cleveland at the beginning of July. The property management company has not lived up to their end of our verbal agreement of filling both units within the span of 1 month. It has been 3 months now, and we just filled only 1 unit yesterday, and the tenant is someone I found through my own marketing of the property. Because the property management company's PR and advertisement misses several major rental outlets, I posted my own listings and have been forward all inquires to the PM, and from there many have gotten lost in the shuffle and have come back to me saying no one from the property management company ever followed up with them. 

Im pretty sure that not living in the immediate area plays a part in the response time and prioritizing clients rentals. Even when I asked one of the company's representatives what their average turnaround time for filling vacancies was, and he replied "on average, 2 weeks." Well, needless to say, it's been 3 months and I've done the bulk load of the work in trying to get tenants placed.

Does anyone have recommendations for a quality property manager or PM company in the Cleveland area? 

Thanks in advance.