Today my tenant sent me a notice via text that my rental property has a sewage leak under the bedrooms and asked me to check it out. He also mentioned rats are living under the house biting away wood and pipes and he called a pest control company to trap, poison, and got rid of the rats and cost him $465 and he paid. He wants to deduct this amount from next month's rent and asked me to send him my email for the invoice. How should I handle this? Thanks!
Today my tenant sent me a notice via text that my rental property has a sewage leak under the bedrooms and asked me to check it out. He also mentioned rats are living under the house biting away wood and pipes and he called a pest control company to trap, poison, and got rid of the rats and cost him $465 and he paid. He wants to deduct this amount from next month's rent and asked me to send him my email for the invoice. How should I handle this? Thanks!
Was it pre approved based on the rental agreement or did you give him written permission? His responsibility is to let you know there is a problem so you can resolve it based on your best interests.
I would definitely have the sewage leak inspected but since he took the rats on himself, that's on him.
Today my tenant sent me a notice via text that my rental property has a sewage leak under the bedrooms and asked me to check it out. He also mentioned rats are living under the house biting away wood and pipes and he called a pest control company to trap, poison, and got rid of the rats and cost him $465 and he paid. He wants to deduct this amount from next month's rent and asked me to send him my email for the invoice. How should I handle this? Thanks!
Was it pre approved based on the rental agreement or did you give him written permission? His responsibility is to let you know there is a problem so you can resolve it based on your best interests.
I would definitely have the sewage leak inspected but since he took the rats on himself, that's on him.
check out the sewage leak, but ask him why he didn't contact you about the rats. Hopefully your lease says they need pre-approval or that pest control is their problem.
All maintenance should be reported to you unless the tenant plans to pay for it out-of-pocket. If this is a newer tenant, I will typically throw them a bone and offer to pay or at least split it, but that comes with a hard warning - in writing - that maintenance requests must be submitted to me and I confirm the problem and then hire the vendor.