How fast are you replying to listing questions?

Question

If a buyer messages about your listing at night… are you actually replying then or seeing it later?

Feels like a lot of deals come down to who responds first.

Are you handling that somehow or just catching it when you can?

If you’re curious what I’ve been seeing work, message me.

Chris Seveney · Answer

@Lacey S. - to me I shake my head and feel bad for some sellers because their agents do them no justice.

Janice Carter · Answer

I usually respond within 24 hours or less and often sooner when possible. Quick response time definitely matters, especially in a buyers market.

Andrea Fernandes · Answer

@Chris Seveney your example says it all — 300 days on market and not a single response to a Sunday text. That's not a lead problem, that's a response problem.

Janice, 24 hours is solid and better than most. But the gap that hurts the most is the overnight and weekend window — when a buyer messages at 11pm and the first agent to reply by 8am wins the conversation.

The agents who are winning this aren't necessarily faster people — they just don't rely on memory and availability to drive follow-up. The acknowledgment happens whether they're awake or not.

@Kelvin Spratt — of the agents you've been watching, is the slow response coming from not seeing the message, or seeing it and not prioritizing it?

Andrea Fernandes · Answer

@Chris Seveney that florist analogy is perfect. The inventory doesn't stop moving just because you decided to. A buyer who's ready on Sunday night isn't going to wait until Monday morning out of respect for your schedule — they're going to work with whoever shows up first.

The agents who get this don't work more hours. They just make sure something is always on.

Chris Seveney · Answer

I had one agent tell me "they do not work weekends". I was like WOW. To me thats like a florist not working valentines day or mothers day. Like wow. just wow.

Amr Alaa · Answer

Honestly, with the AI tools out there now, this should be pretty much instant. There’s a lot of tech that can handle this automatically these day

Lacey S. · Answer

I would not trust AI to answer RE client communications. I am not taking the liabilty on for AI answering something wrong and loosing my license. If I am sleeping, they can wait until I wake up. If I am awake, I will answer within a few hours.

Lacey S. · Answer

If I have a rental listed, I always respond within 24hours, usually faster.

I'm an agent as well, and while I wouldn't answer in the middle of the night, my goal is to answer client communications ASAP.

Chris Seveney · Answer

This weekend I texted 4 agents about properties that have been on market for more than 300 days, it's Sunday night and not one of them has responded (also sent an email).

How fast are you replying to listing questions?

How fast are you replying to listing questions?

Most Popular Reply

10 Replies