Tenant Turner self guided tours

Marketing Your Property
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Tenant Turner self guided tours

Ryan SpathBusiness Member
Real Estate Agent · Boise, ID · Member since 2017 · 553 posts · 370 votes

I had a call with a representative from Tenant Turner yesterday and wanted to share a quick summary of the service and pricing.

The monthly cost is $65, plus $5 per lockbox. Each lockbox must be purchased separately, ranging from $99 to $180. There’s also a one-time $19 fee to set up a local phone number.

You can also pause this service for the months you do not have vacancy.

Tenant Turner syndicates your listings across major rental websites and allows you to create custom pre-screening criteria. Once a prospective tenant meets those criteria, they are invited to schedule a tour. They can choose between an agent-led showing or a self-guided tour.

As the property owner, you can control the time windows during which the property is available for showings. For self-guided tours, prospects receive a unique access code that works within a specified time frame. After the showing, Tenant Turner automatically follows up with them to request feedback and provides a link to your rental application.

For those of you currently using Tenant Turner:

  • Did I miss anything important?
  • How do you like the self-guided tours?
  • Have you experienced any pushback from prospects who prefer to meet someone on-site?
  • Any other insights or feedback you can offer would be much appreciated!
[email protected]208-600-2814
3Reply
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Most Popular Reply

Drew SygitBusiness Member
Property Manager · Royal Oak, MI · Member since 2012 · 12k+ posts · 9k+ votes
1y

There are two stages/options of showing assistance software:

1) Scheduling: for any landlord with 20+ doors or a PMC will find trying to coordinate scheduling showings with prospects is a HUGE time-suck. So, much more efficient to direct inquiries to your website and use software to schedule showings. Most software will also:
- Automatically send prospects reminders to confirm showings
- Allow calendar blocking to contol/limit when showings can be scheduled
- Connect other calendars to theirs

2) Self-Showings: becoming more popular as more efficient. Society as a whole is becoming less personal due to social media immersion. So, the value of in-person showings continues to decline with an increasing percentage of prospects actually preferring to avoid the perceived sales pressure. 
- Biggest efficiency savings is from last minute reschedules, prospects running late & no-shows.
- Security is the big challenge to avoid theft, vandalism, squatters and scams.
- Security options include ID verification, geo-fencing of prospect cell phones and video call verification. Expect future improvements.

[email protected]248-209-6824
Logical Property Management4.9450 Reviews
WebsiteView Page
2Reply
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  • Michael K GallagherBusiness Member
    Real Estate Agent · Columbus OH · Member since 2018 · 1k+ posts · 1k+ votes
    1y

    @Ryan Spath have not used this before and don't have anything specifically against this company specifically but I have had negative experiences with similar "self showing" type models.  More specifically Open Door.  long story but basically it is fairly easy for these homes to get hijacked, locks changed, and "rented out" as a scam to get deposits.  So my number 1 question or DD item if considering them as a service would be security and what intervals do they get eyes on the property?

    [email protected]614-362-2231
    1Reply
    • Ryan SpathBusiness Member
      OP
      Real Estate Agent · Boise, ID · Member since 2017 · 553 posts · 370 votes
      1y

      @Michael K Gallagher great point. With tenant turner specifically they do have verification measure to ensure it isn't spam/scam. The cross reference the persons identity several ways, make them upload an ID. While I suspect nothing is perfect and this is a valid concern, on the call they mentioned items to make it seem secure. 

      [email protected]208-600-2814
      1Reply
  • Maranda TuckerPro Member
    Property Manager · Charlotte, NC · Member since 2022 · 152 posts · 118 votes
    1y

    @Ryan Spath we switched from agent-led only showings to TT 2 years ago and it has been a game changer. We have never experienced push back. Sometimes people do not understand how a digital lockbox works, but a simple call fixes that! 

    We manage over 300 properties in CLT and haven't had any issues. 

    806-685-1818
    1Reply
  • Maggie Cranor
    Fayetteville, NC · Member since 2023 · 1 post · 1 vote
    1y

    @Ryan Spath we have been using TT for a few years, and I second what @Maranda Tucker said! We really enjoy it and rarely see any push back or issues with TT itself. 

    Our team manages about 500 doors in Fayetteville, NC. 

    1Reply
  • Colleen McDadeBusiness Member
    Member since 2024 · 31 posts · 7 votes
    1y

    Thanks for sharing this great summary!

    We also use Tenant Turner, though currently we only utilize it for in-person showings — we haven’t tested the self-guided tour option yet. That said, we’ve been really happy with the platform overall. The dashboard is very intuitive, making it easy to manage leads, track activity, and stay organized across multiple listings.

    A few additional highlights about Tenant Turner that we’ve found helpful:

    Lead pre-screening is customizable, so only qualified prospects are invited to schedule showings, saving us a lot of time.

    The integration with major listing sites like Zillow, Apartments.com, and Zumper has helped increase our exposure without extra effort.

    It integrates smoothly with platforms like AppFolio, Buildium, RentManager, and Propertyware, which is a huge plus if you’re using a property management system.

    The ability to pause the service during vacancy downtimes is also a nice feature for staying cost-effective.

    Curious to hear from others too — especially on how the self-guided tours have gone.

    0Reply
  • Drew SygitBusiness Member
    Property Manager · Royal Oak, MI · Member since 2012 · 12k+ posts · 9k+ votes
    1y

    There are two stages/options of showing assistance software:

    1) Scheduling: for any landlord with 20+ doors or a PMC will find trying to coordinate scheduling showings with prospects is a HUGE time-suck. So, much more efficient to direct inquiries to your website and use software to schedule showings. Most software will also:
    - Automatically send prospects reminders to confirm showings
    - Allow calendar blocking to contol/limit when showings can be scheduled
    - Connect other calendars to theirs

    2) Self-Showings: becoming more popular as more efficient. Society as a whole is becoming less personal due to social media immersion. So, the value of in-person showings continues to decline with an increasing percentage of prospects actually preferring to avoid the perceived sales pressure. 
    - Biggest efficiency savings is from last minute reschedules, prospects running late & no-shows.
    - Security is the big challenge to avoid theft, vandalism, squatters and scams.
    - Security options include ID verification, geo-fencing of prospect cell phones and video call verification. Expect future improvements.

    [email protected]248-209-6824
    Logical Property Management4.9450 Reviews
    WebsiteView Page
    2Reply
  • Madelyn Felix
    Rental Property Investor · Denver, CO · Member since 2024 · 60 posts · 10 votes
    11mo

    Tenant Turner is a great company for showings, but they still rely on keys unsupervised.  Same with ShowMojo and RentEngine.  

    Tenant Access is a company that is keyless access management with automated showings that is guided by live Zoom video with tenants to remove the blinds spots.  


    0Reply
  • Melanie ThomasBusiness Member
    Real Estate Broker · San Antonio · Member since 2022 · 1k+ posts · 489 votes
    10mo

    Hello! We’ve been using self-guided tours for years and have had zero pushback from prospects. In fact, most really appreciate the flexibility of touring on their own without having to coordinate with an agent. It’s also helped us save a significant amount in leasing commissions since the process is fully automated. Good luck & happy investing!

    [email protected]
    RentWerx Property Management4.73295 Reviews
    WebsiteView Page
    0Reply
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