Answering service

Answering service

Investor · Acworth, GA · Member since 2010 · 30 posts · 6 votes

 Does anyone have any experience with Pat live? I see that they sell their packages as bulk minutes, just wondering what the average amount of minutes is for the basic seller lead questionnaire that is being filled out by one of their agents. I know that when I am on the phone with A seller I am usually going into much greater detail so my phone calls would be expected to be longer but just wondering if  someone can let me know what their average call time is with Pat live. Also if anyone else is using any other similar services I would love to hear some feedback.

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  • Wholesaler · Monroe, NC · Member since 2015 · 98 posts · 68 votes
    10y

    @Michael Kappel, I have used PatLive in the past, because I was told that there should always be a "live" person answering the phone. Well, I have mixed feelings about it... First, when I used them, I was a new investor and did not have a lot of money. Their price is pretty steep... I ended up having $300 to $400 bills/month. I could not sustain that. Besides, I "tested" them... and the live person sounded... very mechanical. What I mean by that is that she was very young (not bad in itself), sounded inexperienced and exaggerated the "thank you, for this answer", that was repeated after each answer. I truly did not like that. So, long story short, I finally cancelled the service mostly for financial reasons. So, we started to pick up the phone ourselves. Yes, it takes some time, but it pays off. We can build rapport right away with our prospects and, at the same time, eliminate the "tire kickers". And for the people who don't leave a message because "there is no live person who answers the phone", well... they are not motivated sellers. For us, voicemail is a way to test their motivation. I hope this helps you a little bit. Have a wonderful day!

  • Flipper/Rehabber · Willow Grove, PA · Member since 2015 · 355 posts · 104 votes
    10y

    @Michael Kappel - If you receive less than 10 calls a day from new sellers,  I recommend you do not use an answering service. 

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