Schlage Encode deadbolt locked me out of the house... brand new device

[Gustavo Nascimento]

Hi there, I installed a brand new Schlage Encode lock in my rental property and at first it was working fine. After a few hours working fine, the deadbolt got stuck and I was stuck outside of the house, I couldn't unlock the door even with the key. Something was holding the deadbolt stuck in place. I got inside the house through the backdoor, then I removed the lock and I was able to unlock the deadbolt with a screwdriver. I put it together again but it got stuck again after a few minutes. I did the same thing all over again (removing it, unlocking with screwdriver, reinstalling it) but it kept getting stuck. Has anyone experienced this before? I tried searching the Schlage support page but couldn't find any solution for that. Thanks !