Tenant demanding rent discount because PG&E has cut off power

San Jose, California
Managing Your Property
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Tenant demanding rent discount because PG&E has cut off power

Carlos Lez
Member since 2020 · 87 posts · 22 votes

With the recent storms in the Bay Area there have been a lot of power outages due to PG&E equipment failure. Some areas have been out of power for 4 days and counting. One of the resident's writes to us;

"You need to consider a credit or money refund for March rental payment. We have been without electrical power for four days.Your leasing company is receiving a very poor grade!"

Any thoughts on a fitting reply? 

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Russell BrazilBusiness Member
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Real Estate Agent · Washington, D.C. · Member since 2012 · 17k+ posts · 30k+ votes
2y

Act of god. Youre not responsible. If they have renters insurance, they can go to a hotel. 

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  • Russell BrazilBusiness Member
    Moderator
    Real Estate Agent · Washington, D.C. · Member since 2012 · 17k+ posts · 30k+ votes
    2y

    Act of god. Youre not responsible. If they have renters insurance, they can go to a hotel. 

    [email protected]301-893-4635Podcast Guest on Show #192
    District Invest Group545 Reviews
    WebsiteView Page
    2Reply
  • Jeff Klaus
    Member since 2022 · 2 posts · 0 votes
    2y

    I would have to agree with Russell.  Tenants requesting a refund for a public utility issue, is a non starter.  I assume the tenant is responsible for all utilities?  BTW I am a property manager of 5 Star Property Management in Norcal.  Please reach out if you need any help. [email protected]

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  • Bill B.
    Investor · Las Vegas, NV · Member since 2013 · 8k+ posts · 10k+ votes
    2y

    If you have a PM simply tell them to say no and let them craft their own response. I assume they are writing 10’s if not 100’s of responses. 

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  • Michael SmytheBusiness Member
    Real Estate Agent · Metro Detroit · Member since 2023 · 4k+ posts · 3k+ votes
    2y

    @Carlos Lez what does your Lease state about "acts of nature" and other occurrences out of your control?

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  • Carlos Lez
    OP
    Member since 2020 · 87 posts · 22 votes
    2y
    Quote from @Michael Smythe:

    @Carlos Lez what does your Lease state about "acts of nature" and other occurrences out of your control?


     Doesn't say anything expressly about this. Is it implied in residential contracts? If you can share verbiage I'd appreciate it.

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