Software / App That Handles Maintenance Requests

New York, New York
Managing Your Property
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Software / App That Handles Maintenance Requests

Jerome Nunez
Member since 2020 · 41 posts · 8 votes

BP, 

I've been on a long search for technology and applications that allow me to automate parts of the tenant journey (leads, apt tours, screening, rent collection...). I don't see any reliable apps that focus on handling maintenance requests for small multifamily owners (2-4 units). I have only seen platforms for larger (20+ units...) owners. Does anyone know of any apps that could be helpful for smaller owners?  

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Jacob St. MartinPro Member
Investor · Charlottesville Virginia · Member since 2021 · 348 posts · 346 votes
2y

Hello Jerome, 

If you buy a BP pro membership you get free access to rentredi, a property management software that does have the features you seem to be looking for. It isn't perfect but it is pretty good and it alone makes the BP pro membership worth it. 

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  • Jacob St. MartinPro Member
    Investor · Charlottesville Virginia · Member since 2021 · 348 posts · 346 votes
    2y

    Hello Jerome, 

    If you buy a BP pro membership you get free access to rentredi, a property management software that does have the features you seem to be looking for. It isn't perfect but it is pretty good and it alone makes the BP pro membership worth it. 

    1Reply
  • Jerome Nunez
    OP
    Member since 2020 · 41 posts · 8 votes
    2y

    Thanks Jacob! What about matching plumbers, contractors… with tenants directly? I’m envisioning a platform with a rolodex of such professionals that get connected with tenant

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  • Mose Gebremeskel
    Investor · Member since 2022 · 234 posts · 144 votes
    2y

    Hey Jerome that is a question I had at the start as well. I currently use Innago for my property. It's free on the landlord/property owner side and it has all the features you would need. When a tenant puts in a maintenance request I'm able to take care of it as soon as possible.   

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  • Drew SygitBusiness Member
    Property Manager · Royal Oak, MI · Member since 2012 · 13k+ posts · 9k+ votes
    2y

    @Jerome Nunez what features are you looking for?

    You'll have to balance cost vs features!

    [email protected]248-209-6824
    Logical Property Management4.9464 Reviews
    WebsiteView Page
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  • Jerome Nunez
    OP
    Member since 2020 · 41 posts · 8 votes
    2y

    @Drew Sygit I'm looking for an app (e.g., Lessen) that matches plumber, electrician (within area)... with tenant whenever there is an issue directly instead of going through me (landlord). 

    I believe Lessen does this but they don't cover the Northeast and I have not found a platform that assists with small multifamily (2-4 units) 

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  • Drew SygitBusiness Member
    Property Manager · Royal Oak, MI · Member since 2012 · 13k+ posts · 9k+ votes
    2y

    @Jerome Nunez not as easy as that, but you can check out Porch.com, TaskEasy.com, Latchel.com.

    [email protected]248-209-6824
    Logical Property Management4.9464 Reviews
    WebsiteView Page
    1Reply
  • Mohammed Rahman
    Real Estate Broker · New York, NY · Member since 2020 · 2k+ posts · 1k+ votes
    2y

    Hey @Jerome Nunez - I have had good luck with Cozy that is now apartments(.)com

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  • Nicholas Myers
    Investor · Portage, MI · Member since 2015 · 29 posts · 9 votes
    2y

    Hey @Jerome Nunez we are working on stuff like that right now. You can check us out at www.getkera.com . Looking for more beta users before we finalize our first round of funding next month. We use your direct feedback to help create our features. Although we don't have that feature right this minute. We are working on it, and a host of other features. If you're interested let me know I can get you a 1 year free trial code. 

    1Reply
  • Rodney McDaniel
    Member since 2020 · 14 posts · 2 votes
    2y

    Hello all! I was just about to post and saw your thread @Jerome Nunez. I use the Rent Redi software from Bigger Pockets and it is amazing. Also affordable. Especially for a landlord with only a few properties. Rent Redi has a maintenance feature with a partnership with Latchel. I have been self managing my tenant requests myself but contractors have been hit and miss. i would like to try Latchel through Rent Redi. Has anyone out there used Latchel before? What has been your experience?

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  • Jerome Nunez
    OP
    Member since 2020 · 41 posts · 8 votes
    2y

    @Nicholas Myers - That would be great! Would love to test the product out. Please feel free to DM me here.

    1Reply
  • Nicholas Myers
    Investor · Portage, MI · Member since 2015 · 29 posts · 9 votes
    2y

    @Jerome Nunez Just sent you a connection request. 

    0Reply
  • Rachid AbadliBusiness Member
    Investor · Sacramento, CA · Member since 2024 · 129 posts · 37 votes
    5mo

    The key thing I've learned managing units in Sacramento is that the intake method matters more than the software. If tenants can't submit a request in under 60 seconds from their phone, they'll just text you directly — and then you're back to managing everything in your message thread.

    What I look for:

    1. The tenant can submit requests with photos from their phone.
    2. I can assign a vendor and track status without calling anyone.
    3. There's a paper trail with timestamps.

    That last one saved me during a dispute over a water heater — I could show exactly when the request came in, when I dispatched the plumber, and when it was resolved.

    The platforms that treat maintenance as an afterthought (basically a form that emails you) aren't worth it. You want something that tracks the full lifecycle: submitted → assigned → in progress → completed, with photos at each stage.

    What's your current volume? That usually determines whether you need a real system or if a shared Google Form is honestly fine.

    LeaseBase.ai
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  • Tony Amin
    Member since 2026 · 6 posts · 1 vote
    3mo

    You can try this free app, it is for small multi family owners, it connect pros and landlords, the address is https://PropertyAdminHub.com

    0Reply
  • Sterling Mercer
    Member since 2026 · 3 posts · 0 votes
    3h

    You're naming the gap exactly. Almost everything out there is built for 20+ doors or for PM companies running other people's portfolios. At 2–4 units the math and the workflow both break.

    One thing I'd weigh more than features: how fast can a tenant actually submit a request from their phone? If it takes more than about a minute — an account, a portal login, a form with twelve fields — they won't use it. They'll text you at 9 PM, and now the request lives in your texts, which is where requests go to get forgotten. Whatever you pick, test the tenant side first, on your own phone, like you're standing in a kitchen with water on the floor.

    The other half nobody demos well: what happens after intake. Who gets called, who confirms the tenant let them in, where the invoice lands. Intake is a form. The loop after it is the actual work.

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