Paying more for labor doesn't always guarantee a better job...

Paying more for labor doesn't always guarantee a better job...

Alan AsriantsBusiness Member
Real Estate Agent · Philadelphia, PA · Member since 2019 · 1k+ posts · 1k+ votes

For most things in life, you get what you pay for — and that’s certainly true when it comes to renovations. However, I’ve seen many situations where people paid an enormous amount of money for work that would have cost me a fraction of that price, and the quality of labor was still very poor.

I often see this happen with larger companies that subcontract the work but don’t properly manage the project. The subcontractors get paid, rush through the job, and move on. That’s why it’s so important to make sure the work is being done correctly — and if you’re paying a premium, it should absolutely be done to the highest standard possible. Often times larger companies need to charge more to cover things like marketing expenses, warranty claims, etc... So I have found that reliable Mom and Pop, or sole owner contractors deliver the best results. 

I recently purchased a home that had roof and gutter work completed not long before I bought it. Immediately after moving in, I noticed issues with water management from the gutter system. The materials were new, but they were clearly installed improperly. The drainage wasn’t accounted for correctly — parts of the roof were overflowing, and water wasn’t being directed properly into the downspouts.

I also discovered that the roof, which was relatively young, had started leaking. At first, I noticed a leak over the porch. When we opened the soffit, we found that sections of the roof had completely rotted out. Nails were improperly placed, and the shingle spacing/layering was incorrect. A few months later, another leak appeared. When we got on the roof, we found the valleys were layered incorrectly, there was no proper edge material installed, and in many areas there wasn’t even underlayment — shingles were placed directly onto the plywood sheathing! An absolute scam!

It’s not always easy to manage contractors or oversee labor, which is why getting multiple quotes and reaching out to your trusted network is important. But most importantly, it’s valuable to understand what proper work should look like. You don’t need to grab a hammer and do it yourself to understand, but spending some time on YouTube, asking experienced colleagues, or consulting someone knowledgeable can save you a lot of money and stress. And most importantly - knowledge is power - contractors love taking advantage of people who don't know how things are supposed to be done. 

Trust me — the worst feeling is paying a premium price for low-quality labor.

Alan Asriants - New Century Real Estate 591 Reviews
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Honolulu, HI · Member since 2008 · 3k+ posts · 2k+ votes
7mo
Sad but true. Applies to Union work as well! I had a Client that bought a brand new construction $850,000 (at the time), high floor Condo here. I was shocked when I performed my initial inspection prior to offering for Rent. Paint was slopped on the chrome hinges, TP holder, bathroom mirrors and towel racks. The "utility" closet, where the AC unit was located, was unfinished, with exposed metal studs, and various wires for the thermostat, power, and other items draped around loosely. There was no filter on the dryer exhaust, so lint was blowing all over once the unit was occupied and the Tenant reported that issue. 

For all of those reasons, once you find quality contractors, Treat them like Gold! They can make you or break you.
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  • Honolulu, HI · Member since 2008 · 3k+ posts · 2k+ votes
    7mo
    Sad but true. Applies to Union work as well! I had a Client that bought a brand new construction $850,000 (at the time), high floor Condo here. I was shocked when I performed my initial inspection prior to offering for Rent. Paint was slopped on the chrome hinges, TP holder, bathroom mirrors and towel racks. The "utility" closet, where the AC unit was located, was unfinished, with exposed metal studs, and various wires for the thermostat, power, and other items draped around loosely. There was no filter on the dryer exhaust, so lint was blowing all over once the unit was occupied and the Tenant reported that issue. 

    For all of those reasons, once you find quality contractors, Treat them like Gold! They can make you or break you.
    • Alan AsriantsBusiness Member
      OP
      Real Estate Agent · Philadelphia, PA · Member since 2019 · 1k+ posts · 1k+ votes
      7mo
      Quote from @Richard F.:
      Sad but true. Applies to Union work as well! I had a Client that bought a brand new construction $850,000 (at the time), high floor Condo here. I was shocked when I performed my initial inspection prior to offering for Rent. Paint was slopped on the chrome hinges, TP holder, bathroom mirrors and towel racks. The "utility" closet, where the AC unit was located, was unfinished, with exposed metal studs, and various wires for the thermostat, power, and other items draped around loosely. There was no filter on the dryer exhaust, so lint was blowing all over once the unit was occupied and the Tenant reported that issue. 

      For all of those reasons, once you find quality contractors, Treat them like Gold! They can make you or break you.

      Its incredible the level of neglect that people devote to their work and the audacity to charge that much for it. And some people will never know its a bad job until they run into issues. Being educated is most important and like you said - when you find the right person hand on to them . 

      Alan Asriants - New Century Real Estate 591 Reviews
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  • Bruce WoodruffPro Member
    Contractor/Investor/Consultant · San Diego / Phoenix · Member since 2021 · 12k+ posts · 15k+ votes
    7mo

    True stuff! A good reason to find a quality General Contractor and treat him well.....

  • Real Estate Agent · Memphis · Member since 2026 · 573 posts · 338 votes
    7mo

    Strong point — price and quality don’t always move together.

    A lot of problems happen when owners assume a bigger company automatically means tighter oversight. In reality, if the project manager isn’t actively inspecting subs and holding standards, you’re just paying more layers of markup.

    The biggest protection usually isn’t price — it’s process:

    • Clear scope of work in writing
    • Defined materials and installation specs
    • Progress inspections before final payment
    • Photos during key stages (before things get covered up)

    Roofing is a perfect example. Underlayment, flashing, and valley details matter more than just “new shingles.” Those are the parts most homeowners don’t see — and where shortcuts show up later.

    I’ve found the best outcomes come from contractors who are either owner-operated or who have a strong field supervisor actually checking work, not just selling the job.

    At the end of the day, it’s less about paying a premium and more about verifying execution. Knowledge doesn’t mean doing it yourself — it means knowing enough to ask the right questions and inspect the right details.

    • Alan AsriantsBusiness Member
      OP
      Real Estate Agent · Philadelphia, PA · Member since 2019 · 1k+ posts · 1k+ votes
      6mo
      Quote from @Jim Johnson:

      Strong point — price and quality don’t always move together.

      A lot of problems happen when owners assume a bigger company automatically means tighter oversight. In reality, if the project manager isn’t actively inspecting subs and holding standards, you’re just paying more layers of markup.

      The biggest protection usually isn’t price — it’s process:

      • Clear scope of work in writing
      • Defined materials and installation specs
      • Progress inspections before final payment
      • Photos during key stages (before things get covered up)

      Roofing is a perfect example. Underlayment, flashing, and valley details matter more than just “new shingles.” Those are the parts most homeowners don’t see — and where shortcuts show up later.

      I’ve found the best outcomes come from contractors who are either owner-operated or who have a strong field supervisor actually checking work, not just selling the job.

      At the end of the day, it’s less about paying a premium and more about verifying execution. Knowledge doesn’t mean doing it yourself — it means knowing enough to ask the right questions and inspect the right details.


       Absolutely agree. In many cases, the small details—like properly installed flashing components and underlayment—aren’t very expensive, but they can make the difference between a roof lasting 30 years or having problems within the first year. Installing underlayment and flashing correctly the first time is critical, because adding them later is far more expensive. Ultimately, it comes down to properly managing the contractors and clearly understanding the scope of work.

      Alan Asriants - New Century Real Estate 591 Reviews
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  • Real Estate Broker · Atlanta · Member since 2024 · 1k+ posts · 606 votes
    7mo

    Well said. Price does not always equal quality which is why I am a big advocate of shopping around and getting multiple detailed bids, especially for major systems like roofing. Larger companies often have higher overhead but that doesn’t guarantee better workmanship. The key is verifying scope, materials, install methods and checking references, not just the brand name. At the end of the day, informed owners make better decisions. Knowledge absolutely protects your wallet.

  • Jonathan KlemmBusiness Member
    Moderator
    Contractor · Chicago, IL · Member since 2016 · 4k+ posts · 2k+ votes
    7mo

    This is a really good post @Alan Asriants , and we've honestly experienced some of the struggles while growing our general contracting business here in Chicago.

    It is REALLY HARD to manage subcontractors - period.  The thing we have found that help our business was having the right project manager / field supervisor who is in the field every day monitoring the work and progress.

    There have been times in our business when we didn't have the right supervision because of turnover, and we were the GC behind on the schedule, and had to come back and fix work.  It didnt feel good, but I can honestly say we always made things right.  

    If you choose to work with small mom-and-pop companies, make sure they have the correct insurance because we've found that it is something they often miss.

    MOST IMPORTANTLY, KNOW ONE WILL CARE MORE ABOUT YOUR PROJECT THAN YOU, SO YOU HAVE TO TAKE RESPONSIBILITY TO MANAGE THE GENERAL CONTRACTOR OR ANYONE WORKING ON YOUR PROJECT TO KEEP IT ON TRACK.

    • Alan AsriantsBusiness Member
      OP
      Real Estate Agent · Philadelphia, PA · Member since 2019 · 1k+ posts · 1k+ votes
      6mo
      Quote from @Jonathan Klemm:

      This is a really good post @Alan Asriants , and we've honestly experienced some of the struggles while growing our general contracting business here in Chicago.

      It is REALLY HARD to manage subcontractors - period.  The thing we have found that help our business was having the right project manager / field supervisor who is in the field every day monitoring the work and progress.

      There have been times in our business when we didn't have the right supervision because of turnover, and we were the GC behind on the schedule, and had to come back and fix work.  It didnt feel good, but I can honestly say we always made things right.  

      If you choose to work with small mom-and-pop companies, make sure they have the correct insurance because we've found that it is something they often miss.

      MOST IMPORTANTLY, KNOW ONE WILL CARE MORE ABOUT YOUR PROJECT THAN YOU, SO YOU HAVE TO TAKE RESPONSIBILITY TO MANAGE THE GENERAL CONTRACTOR OR ANYONE WORKING ON YOUR PROJECT TO KEEP IT ON TRACK.

      That is a fact... No one cares more about your work than you do!
      Alan Asriants - New Century Real Estate 591 Reviews
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  • Member since 2011 · 152 posts · 113 votes
    6mo

    Everyone wants things better, faster, and cheaper. My experience tells me you can usually be happy with any two of the three. If you choose only one, you're in trouble, and it's not likely you can get all three at the same time.

  • Property Manager · Calabasas, CA · Member since 2026 · 141 posts · 67 votes
    6mo

    This is one of those things that hits different when you're managing commercial properties where maintenance gets passed through to tenants as CAM expenses. If I'm doing roof work or HVAC on a multi-tenant retail strip and the work gets done wrong, I'm not just dealing with my own headache — I've got tenants auditing those charges at year-end asking why the roof needed to be touched again 18 months later.

    The biggest lesson I've learned over 10+ years of self-managing commercial in SoCal: vet contractors by their work history on similar building types, not their pitch deck. A contractor who's great at residential roofing may have no idea how to handle a flat commercial roof with HVAC penetrations. I've been burned by assuming competence transfers.

    The other thing Jonathan nailed above — someone has to be on-site to verify the work. On commercial, I've started requiring a mid-project walkthrough on anything over $5k. Contractors know when they're being watched vs. just submitting a completion photo. The standard of work is noticeably different.

    Final note: document everything with timestamped photos before, during, and after. When tenants dispute CAM charges later (and they do), having a clear paper trail of what was done and why is the difference between a 20-minute conversation and a 6-month argument.

  • Drew SygitBusiness Member
    Property Manager · Royal Oak, MI · Member since 2012 · 12k+ posts · 9k+ votes
    6mo

    ...and penny-pinching investors think they can manage maintenance, even flips, remotely!

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