Potential Tenant Application Flagged as Fraud by TurboTenant

Potential Tenant Application Flagged as Fraud by TurboTenant

Member since 2023 · 50 posts · 50 votes

Hi all!  I had yet another potential tenant submit an application through TurboTenant without ever calling or speaking with me.  This was the first red flag but nothing new -- I've had this happen several times before.  They just submit an application and pay the fee hoping to muscle their way in and so you think they are serious about renting.  They pay the application fee without even knowing if the property is still available.  Another red flag:  1 person renting a 3 bedroom house all alone.  Anyhow, this is a first though TurboTenant flagged the submission as fraud by using Snappt.  Through Snappt, you can actually see where they modified the paystub and bank statement.  The "clean" copy of the pdf was pretty clear but it had slightly different font sizes and the decimal points did not line up.  I could tell there was something fishy but also could see where someone else not having the ability to have the application scanned for fraud and being desperate to fill a vacancy could have been fooled.  

Just another reminder on how important proper screening is and how careful we all must be!  Good luck and be vigilant out there! 

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  • Jaron WallingPro Member
    Rental Property Investor · Indianapolis, IN · Member since 2018 · 4k+ posts · 4k+ votes
    2mo

    @Sandy G. Everyone does screening differently but idea of getting a fraudulent application from TurboTenant or (insert whatever app) doesn't make sense to us. 

    Are you using apps to find prospective tenants or get leads from Zillow or FB Marketplace? We prefer Zillow and use pre-screening techniques to weed out people. Every prospective tenant tells us the same thing. Zillow feels way more trustworthy and it goes both ways. It saves time and limits scammers in my opinion. We're handing keys over to one of our rentals tomorrow, and I only did three showings to find the right people.

    You may have more experience than we do but we require + review an application (custom made in Google docs) before we ever get to the PAID background check. After that we request a security deposit (within 24hrs) to hold the unit. From our experience 80% of people (online) are tire kickers, 10% can't qualify, and 10% are serious prospects.

  • Member since 2023 · 50 posts · 50 votes
    2mo

    @Jaron Walling.  Hi.  Thanks for your response.  The issue with this proposed tenant is that the entire screening process was skipped.  This guy never tried calling me to set up a showing or to even find out if the property was still available.  We never show a property until they have been screened over the phone.  I received an email that he was interested and then the next day I received an email that he had already submitted an application.  I even have language in my listing stating not to complete an online application unless told to do so. I added this language after a few people did the same thing.  I must also add that all who submitted an application this way (without any contact whatsoever) did not qualify anyway.  A waste of my time and theirs.

    You are correct most are tire kickers or don't qualify.  It's not easy finding that 10% that are serious.  I would point out that their responsiveness or lack thereof tells me everything.  I respond to their email, text or phone call once but if they don't respond, I move on to the next.  Thanks again.  Best of luck to you.

  • Honolulu, HI · Member since 2008 · 3k+ posts · 2k+ votes
    2mo

    Turn the fraudulent form over to the local police.

  • Jimmy LieuBusiness Member
    Real Estate Agent · Columbus, OH · Member since 2019 · 3k+ posts · 2k+ votes
    2mo
    Quote from @Sandy G.:

    Hi all!  I had yet another potential tenant submit an application through TurboTenant without ever calling or speaking with me.  This was the first red flag but nothing new -- I've had this happen several times before.  They just submit an application and pay the fee hoping to muscle their way in and so you think they are serious about renting.  They pay the application fee without even knowing if the property is still available.  Another red flag:  1 person renting a 3 bedroom house all alone.  Anyhow, this is a first though TurboTenant flagged the submission as fraud by using Snappt.  Through Snappt, you can actually see where they modified the paystub and bank statement.  The "clean" copy of the pdf was pretty clear but it had slightly different font sizes and the decimal points did not line up.  I could tell there was something fishy but also could see where someone else not having the ability to have the application scanned for fraud and being desperate to fill a vacancy could have been fooled.  

    Just another reminder on how important proper screening is and how careful we all must be!  Good luck and be vigilant out there! 

    Welcome to BP! Thanks for sharing this because it's becoming more common. I've seen more applicants submit before ever reaching out too, and I never assume that paying an application fee means they're qualified. I always have a quick conversation first to make sure the property is a fit before moving forward. Tools like Snappt are a great extra layer, but I still verify employment and income directly whenever possible since no single screening tool catches everything. A few extra minutes of due diligence can save you from a very expensive mistake later. Happy to connect and answer any questions you have!
  • Member since 2026 · 7 posts · 2 votes
    1mo

    Thanks for sharing this, Sandy. It’s a good reminder that tenant screening should involve more than just reviewing an application and seeing that the fee was paid. If income or employment documents raise questions, taking the time to verify the information can help avoid problems later. A careful, consistent screening process is important, especially when documents may not be as reliable as they first appear.

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