A Warning About Belong Property Management

A Warning About Belong Property Management

Morgan VillarPro Member
Member since 2025 · 1 post · 1 vote

So sad to be writing this review but I hope it helps someone else before they get duped by Belong (belonghome.com). I signed up for Belong on two properties.

1) They leased my beautiful 4bd for $600 LESS per month than they originally quoted after about 3 weeks of applications. They also did not tell me about FOUR DOGS that would be accompanying the tenants.

2) They convinced me to agree to lower rent by saying they'd discount their monthly fee and discounted one-time fee. Neither of these have occurred and suddenly they cannot identify which staff offered me these discounts on TEXT MESSAGE THREAD.

3) The second property they dropped in price every few days despite multiple applications coming in. (Their criteria for renting is very high since they offer the rent guarantee. Not everyone can meet 4x rent + 700 credit score and I'd be happy at our price points letting someone rent in mid 600s. Any experienced landlord knows that at this credit, tenants score rarely leave and usually pay their rent even if they have missed another bill in the past.)

4) They pass you to many different people. You start off with one account manager and by the time a lease is signed you have about 20 emails and people constantly turning over on your account.

5) They have hidden fees that you don't approve such as "rent abatement" and other specials they've promised tenants without consulting with you as the owner first.

It's my fault for trusting them. I'm pregnant and should have stayed on top of them but that's why I hired an expensive company, so I wouldn't have to think. Joke's on me.

1Reply
616 views

4 Replies

Jump to latestLatest
  • Real Estate Broker · Atlanta · Member since 2024 · 1k+ posts · 606 votes
    4mo

    @Morgan Villar Sorry to hear about your experience. Belong seems to have great reviews online but sometimes with larger companies, unlike a smaller property management company, they fail to provide that personal touch and clients can end up feeling like just another number. Communication, transparency and consistent account management are extremely important in property management, especially for out of state owners or busy landlords who are trusting the company to protect their investment. Hope you have a better experience with your next property management company.

  • Drew SygitBusiness Member
    Property Manager · Royal Oak, MI · Member since 2012 · 12k+ posts · 9k+ votes
    4mo
    Quote from @Morgan Villar:

    So sad to be writing this review but I hope it helps someone else before they get duped by Belong (belonghome.com). I signed up for Belong on two properties.

    1) They leased my beautiful 4bd for $600 LESS per month than they originally quoted after about 3 weeks of applications. They also did not tell me about FOUR DOGS that would be accompanying the tenants.

    2) They convinced me to agree to lower rent by saying they'd discount their monthly fee and discounted one-time fee. Neither of these have occurred and suddenly they cannot identify which staff offered me these discounts on TEXT MESSAGE THREAD.

    3) The second property they dropped in price every few days despite multiple applications coming in. (Their criteria for renting is very high since they offer the rent guarantee. Not everyone can meet 4x rent + 700 credit score and I'd be happy at our price points letting someone rent in mid 600s. Any experienced landlord knows that at this credit, tenants score rarely leave and usually pay their rent even if they have missed another bill in the past.)

    4) They pass you to many different people. You start off with one account manager and by the time a lease is signed you have about 20 emails and people constantly turning over on your account.

    5) They have hidden fees that you don't approve such as "rent abatement" and other specials they've promised tenants without consulting with you as the owner first.

    It's my fault for trusting them. I'm pregnant and should have stayed on top of them but that's why I hired an expensive company, so I wouldn't have to think. Joke's on me.


    What does your management contract state about all this?

    This is a COMMON landlord mistake - ASSuming, not reading and verifying.

    Recommend you now read the contract and hold them to it.

  • Stephen QuesinberryBusiness Member
    Real Estate Agent · Cumming, GA · Member since 2016 · 226 posts · 157 votes
    4mo

    Sorry to hear that Morgan.

    I’ve had to pull the plug on a couple property managers that just weren’t good fits, couldn’t prioritize the asset, or for various other reasons. If you’re having major concerns, I would start interviewing others immediately and begin moving that direction.

    One thing I’ve learned is that these issues rarely improve on their own if communication, execution, or trust is already breaking down. A manager can make or break the experience, especially from a distance.

    I’d also encourage you to be really specific during interviews about your expectations, communication cadence, leasing philosophy, maintenance approval limits, and how they handle problems. Sometimes it’s not that a PM is bad, just not aligned with how you want the property operated.

    Cornerstone Real Estate Partners
    View Page
  • Member since 2022 · 63 posts · 9 votes
    1mo

    Morgan, how would you feel about posting their contract, of course with all personal data redacted? I just got a call from their appointment robot, so they'll likely call back some time.

Join the conversationCreate a free account to reply, vote on answers and follow this thread.