Help with a serious breech of confidential information

Miami Shores, Florida
General Landlording & Rental Properties
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Help with a serious breech of confidential information

Amy Mynatt
Member since 2026 · 3 posts · 0 votes

Hi all,

First let me say I have been following BP since the beginning. I am a Realtor in Florida. Due to spouses’ job, we rent an apartment in Miami. I know the situation is illegal and quite serious but I am looking for advice as to how to move forward.

Management co uses the Bilt app. We can access all our information from the app. We transferred from one unit to another across the hall in July. On our account we could access all information from the previous unit until today when I discovered it is not the previous unit with our information, now it has access to a completely random unit in the same complex but different building. I can access their entire lease history as well as the breakdown of charges and their full legal names and payment information.

I took screenshots of everything and contacted the tenants from the other unit. I also informed the leasing manager. My question is should I contact an attorney and pursue legal action at this point?

Thank you for any advice

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Richard F.
Honolulu, HI · Member since 2008 · 3k+ posts · 2k+ votes
2d

I would probably fire off a letter to the State Attorney detailing specifics.

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  • Divin KanyamaBusiness Member
    Accountant · Seattle, WA · Member since 2025 · 323 posts · 109 votes
    2d

    That is a serious privacy issue, @Amy Mynatt Notifying both the affected tenants and the leasing manager was the right first step. Since the account exposed lease records, names, and payment information, everything should be preserved—including screenshots, dates, messages, and the management company’s response—without accessing or sharing the other tenants’ information any further.

    It would also be reasonable to notify Bilt through its official support or security channel and request written confirmation that access has been removed, the incident is being investigated, and affected residents will be notified if required. Consulting a Florida attorney experienced in privacy or landlord-tenant matters may help clarify your rights, but a lawsuit is not automatically the first or best step—especially before knowing whether there was actual misuse, financial harm, or an adequate corrective response. In the meantime, monitor your own accounts and credit, and keep the discussion factual and in writing.

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    • Amy Mynatt
      OP
      Member since 2026 · 3 posts · 0 votes
      2d

      Much appreciated! Your response confirmed my own thoughts and understandings. I have reached out to an attorney whom I’ve worked with and have complete confidence in to help with guidance as well.

      Many thanks

      0Reply
  • Richard F.
    Honolulu, HI · Member since 2008 · 3k+ posts · 2k+ votes
    2d

    I would probably fire off a letter to the State Attorney detailing specifics.

    2Reply
    • Amy Mynatt
      OP
      Member since 2026 · 3 posts · 0 votes
      2d

      Not bad advice, thank you.

      0Reply
  • Drew SygitBusiness Member
    Property Manager · Royal Oak, MI · Member since 2012 · 12k+ posts · 9k+ votes
    12h

    Going to guess that the PM has a terrible process for moving tenants or changing leases.

    Once had one of our workers just delete a tenant from a current lease in our PM software when that tenant moved out and the rest kept renting the property.

    Went over with out entire team that any change of tenants or property requires the old lease to be terminated in our system and a new lease created.

    These types of procedure mistakes over time, will lead to a LOT of comingling of accessing info in the system.

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  • Chris SeveneyBusiness Member
    Moderator
    Investor · VA · Member since 2015 · 21k+ posts · 19k+ votes
    9h

    What is the purpose of contacting an attorney? Have you notified the property manager? The reality is you probably do not have any actual damages so suing is really not going to get you anything or anywhere and you'll just be stuck with attorney's costs. In most states a data breach can lead to penalties but not any actual money is going back to the people impacted unless there is a class action suit. Even in those, the attorneys get all the money and the people impacted get very little.

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    • Jay HinrichsBusiness Member
      Real Estate Consultant · Summerlin, NV · Member since 2014 · 45k+ posts · 66k+ votes
      9h

      agree what are the damages other than OP is pissed off.. correct the situation and move on life is too short.. Now if your info got out there and your bank accounts were cleaning out thats another story.

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  • John Leland
    Specialist · I give advice - [email protected] - I focus on states where investing is profitable, reasonably safe & secure · Member since 2026 · 63 posts · 14 votes
    7h
    Quote from @Amy Mynatt:

    Hi all,

    First let me say I have been following BP since the beginning. I am a Realtor in Florida. Due to spouses’ job, we rent an apartment in Miami. I know the situation is illegal and quite serious but I am looking for advice as to how to move forward.

    Management co uses the Bilt app. We can access all our information from the app. We transferred from one unit to another across the hall in July. On our account we could access all information from the previous unit until today when I discovered it is not the previous unit with our information, now it has access to a completely random unit in the same complex but different building. I can access their entire lease history as well as the breakdown of charges and their full legal names and payment information.

    I took screenshots of everything and contacted the tenants from the other unit. I also informed the leasing manager. My question is should I contact an attorney and pursue legal action at this point?

    Thank you for any advice

    You state "we rent an apartment in Miami. I know the situation is illegal and quite serious" but it is unclear what you are referring to.

    You don't mention bank accounts, social security numbers or medical information.

    The first question a competent attorney will ask is "what's the damage". It doesn't sound as though you have any claim at this point. Notify management and have them correct the access that was granted.

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