Leave a one-star review and watch what happens.

Somebody calls you back by lunch. There's an apology. A plan. Maybe a manager on the phone.

Now try it the other way.

Write a company and say, "Your maintenance tech did a great job. Fixed it right the first time. Your residents love him."

Crickets. Or a careful little reply asking what it's going to cost.

I'm not blaming anybody. I get it. When every email is a pitch, a complaint or a bill, a nice one feels like a setup. Honestly, I'd probably squint at it too.

But think about who that leaves out.

The tech on his knees in a backed-up basement at 9 PM on a Sunday hears about it when something goes wrong.

He almost never hears about it when it goes right.

That's the part that gets me.

So here's my ask. Think of one person who fixed something for you this year. Tell them. Tell their boss.

No catch. Nothing at the bottom of the email.

If that feels weird, that's kind of the point.

When's the last time you thanked your maintenance guy, or heard back after praising someone else's?