Finally, always get the credentials to access the mortgage account online and change the email notifications to your address.

Just a matter of when, not if, they blow up. 

One thing I’ve been exploring is a streamlined screening flow:- Applicant uploads docs directly in chat-first UX- Instant ID/income verification on the backend (need to figure out how this would be automated in a chat-first UX)- Clear status updates (push notifications on phone) so landlord / applicant know exactly where things standThat way you’re not chasing paperwork for days, and they’re not left in the dark.When you’re screening now, where do you hit the biggest wall—actually confirming someone’s identity, verifying income, or spotting red flags before they move in?

Sounds like you're not going to lower further but I would recommend not if you may refinance as an appraiser will likely look at the last list price and may be reluctant to appraiser it any higher than that

Would easy work order notifications to handymen, for 1-25 unit portfolios, solve any problems for you?

Home warranty's are something that you can get whether you self manage or not.

Just as I thought it was stabilizing and received two months of full rent (minus PM fee), I get another repair notification the other day with a $385 repair.

Fortunately WA state does allow Designated Brokers to put their license to use multiple companies, where other states do not.

They have not sent us any notifications or provided any proof for the claims they make.We have tried multiple times to contact them and request information, but have received no response.

Keith those items would have to be in a private message, which would be in your notifications.