Hey, maybe I can get paid per click from this thread! 

I'm starting the investing journey together with a couple of my friends we decided to invest in commercial 5+ buildings in the Houston/San Antonio area.

I do think in order to maximize the property, hospitality / qualify has got to be the priority. 

You can do this daily, weekly or monthly - don't recommend annually as you'll forget what things were for.

I am looking for insight on practical methods for this.

Recent insurance increases here on the Gulf coast and lack of appreciation compared to the average, combined with not being able to take depreciation really makes RE not that good of a deal (in this area, in my opinion).

Experienced multifamily landlords, what’s your go-to strategy for improving resident retention?

I have new tenants moving in and was hopping there would be a consensus in regards to how (method) the tenant pays their rent on time each month.

I track all this in excel and have very detailed records. 

In this context, I have been offered to buy land in Bacalar a while ago and I declined.I agree with you that Tulum's ship has now sailed.