It's better to be professional and a little empathic. 

I guess I empathize because when I had to rent with my two dogs who injured themselves when crated, I had no choice but to let them run around when I left.  

I'd listen to their stories, empathize with their situation, and always tried to get them their asking price.

Homes tap into an emotional place @Troy Nonnemacher I would just say thanks for letting you know, empathize with their frustration, and keep on keeping on :)

@Nicholas Gray I am in my late 20's, soon to be married (1 month away), work in a pretty decent IT position, and empathize with you... 

I can understand and empathize with what your going through.

I do not have this issue, but empathize with the many that do.Used to be, that when rent was due this week, and you didn't have it to give, you were taken out of the property and dealt with directly.

@Cody Godfrey I can surely empathize with you on this one.

@AJ Hu I empathize with your situation.

As an avid Bigger Pockets follower for about 5 years now, I have had to privilege of watching the company grow and develop (can i empathize grow!)