Even a small environmental change can make a big difference in perceived noise.If the downstairs tenants are long-term and reliable, sometimes offering a small goodwill rent concession for a month or two helps reset the relationship and shows you’re trying to be fair.On the upstairs side, little things help a lot:Felt pads under furnitureArea rugs with thick rug padsEncouraging soft shoes / socks indoorsAnd I definitely would not advocate broom diplomacy — that escalates tensions quickly and can turn neighbors against each other.

Isn’t goodwill derived from being a landlord tenants appreciate worth far more?

Regardless of your level of plain/simple vs rustic vs fancy, you can do it for much less by just going to used furnishing stores (primarily).I used both 1) high-end second hand stores (meaning not primarily Goodwill and Salvation Army), and 2) lower level antiques stores where they have decent pieces for say < $500.

.- Up the hospitality at the property to buy goodwill/happy guests. 

For informal spots like a gravel side parking area that isn’t in the lease, it’s usually up to you whether you want to maintain it, but it can be a nice goodwill gesture if you allow tenants to use it.

Giving tenants a chance to handle minor fixes before move-out can go a long way in preserving goodwill and minimizing repair costs.Glad it worked out, and thank you again for sharing the takeaways.

I then sold the “business” (equipment, name, signs, goodwill, etc) to an operator for $50,000 cash, and the operator signed a five year 3N lease at $3,000 per month.

The entire conversation was over text because of the language barrier- and I am not comfortable trying to have this conversation in person in Spanish- because my spanish isn't that good.I feel like because I have been a very fair, "nice" landlord- that she expects me to eat the cost out of "good will".

Lastly, with the Covid-19 shutdown currently in effect and unemployment at records highs considering the 1929 US population was 122MM @ 24.9% at its peak (as opposed to the 328MM population we have today), do you suspect lowering the cost in general for both Wealthability programs might be considered to encourage those of us currently not working and as a goodwill gesture for the unprecedented economic situation we find ourselves in? 

This action would greatly enhance investor confidence, demonstrate goodwill, and help safeguard our investments.