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Forums » Technology, Social Media, Real Estate & The Web » Do you connect with your tenants on Social Media?

Do you connect with your tenants on Social Media? Subscribe to Do you connect with your tenants on Social Media?

26 posts by 18 users

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Real Estate Investor · Dallas, Texas


LinkedIn, Facebook, etc? Pros and cons?

Jon K., VentureNet
E-Mail: jklaus@vnetinc.com
Telephone: 214-929-6545
Website: http://www.caddostar.com
Traveling to Dallas? Check out our ranch cabin getaway. www.caddostar.com


SFR Investor · Rancho Cucamonga, California


I don't. I am mostly known as just a property manager and want to keep it that way.


Real Estate Investor · Godley, Texas


I had one on FB for a while, didn't like it, too familiar. Closest I get now is texting.

E-Mail: IBuy@ChargerProperties.com
Website: http://ibuyjoco.com/
Twitter: tuitionsource / I Buy Johnson County


Real Estate Investor · Dallas, Texas


Speaking of texting, some of my tenants use it almost exclusively. I kind of like it.

Jon K., VentureNet
E-Mail: jklaus@vnetinc.com
Telephone: 214-929-6545
Website: http://www.caddostar.com
Traveling to Dallas? Check out our ranch cabin getaway. www.caddostar.com


Real Estate Investor · Hartford, CT


Yes, i agree Steve. I just say that im the property manager and keep it like that. I found out that you really have to just keep it business at all times with MOST tenants....LOL

Some may FB but i usually just dont accept or decline so i dont seem like a jerk, =)


Real Estate Investor · Dallas, Texas


Another slant on the question is are you marketing for tenants via social media?

Jon K., VentureNet
E-Mail: jklaus@vnetinc.com
Telephone: 214-929-6545
Website: http://www.caddostar.com
Traveling to Dallas? Check out our ranch cabin getaway. www.caddostar.com


· Orlando, Florida


No, but I do text with them. My FB privacy settings are friends and F of F so I'm not sure they could find me anyway.


Residential Landlord · Indianapolis, Indiana


I'll look them up on facebook, but I don't friend them. I have a business relationship with my tenants, not a personal one. I don't want them to see everything on my facebook and I assume they feel the same way. I check what is public, but everyone is entitled to their privacy.

As for texting, I prefer to text tenants than to call, that way I can look back at what each of us said.


Real Estate Investor · Dallas, Texas


I agree on the business relationship. I'm not yet a Facebooker, but I do use LinkedIn completely for business.

At the same time, I do have personal relationships with some of my tenants, just like I do with some of my business clients.

Jon K., VentureNet
E-Mail: jklaus@vnetinc.com
Telephone: 214-929-6545
Website: http://www.caddostar.com
Traveling to Dallas? Check out our ranch cabin getaway. www.caddostar.com


Real Estate Agent · Memphis, Tennessee


As of now we don't, but I would love to connect with my tenants thru a Facebook Rent Payment App!


Commercial Real Estate Broker · Canton, Georgia


They know my property manager that lives on site.They know me the owner by my first name when I have been out there and that is it.

Official notices are sent to my attorneys address.

I like to keep things business and my other life personal. I do have clients that are friends but I do not connect with tenants that way.


Landlord · Chattanooga, Tennessee


I prefer to let my property managers communicate with most of my tenants; however, I like to work with my local section 8 tenants to speed up the process.

McKellar Newsom,
Telephone: 423-902-8558
McKellar Newsom 423-902-8558 mcknewsom@yahoo.com


SFR Investor · Fayetteville, North Carolina


I'm "friends" with my tenant, however, I think sometimes she uses that to her advantage. For my next rentals, I will tell them I'm the property manager not the owner. I also won't get so buddy-buddy. I don't connect with them through social media because I don't have any accounts.


Real Estate Investor · Dedham, Massachusetts


I set up a free gmail account for each building, 123mainst@gmail for example. It works great for my building in Boston where the tenants are mostly 20 -30 year old young professionals.

I collect their email when they move in and i find they are more comfortable communicating via email. I also find they let me know about issues a lot faster, washer not working, light bulbs out in the common area etc.. ( we manage the building ourselves).

This is my first post. I really enjoy this site.


Real Estate Investor · Southlake, Texas


Originally posted by Steve Delaney
I set up a free gmail account for each building, 123mainst@gmail for example. It works great for my building in Boston where the tenants are mostly 20 -30 year old young professionals.

I collect their email when they move in and i find they are more comfortable communicating via email. I also find they let me know about issues a lot faster, washer not working, light bulbs out in the common area etc.. ( we manage the building ourselves).

This is my first post. I really enjoy this site.

Steve, I like this approach. Especially if you are just starting out and you don't have too many properties to have to manage a separate email for each.

Texting is the preferred method for both of my tenants. I prefer email unless it's urgent.

Unfortunately, I've not jumped into Social Media...except for BP of course!

BTW, Welcome to BP Steve

Small_screen_shot_2011-03-24_at_8.39.20_pmTod R., Thompson Realty Corporation
Telephone: 817-781-1942
Website: http://www.thompson-realty.com
radyakllc@gmail.com http://www.thompson-realty.com


Real Estate Investor · Southlake, Texas


Originally posted by Shanequa J.
I'm "friends" with my tenant, however, I think sometimes she uses that to her advantage. For my next rentals, I will tell them I'm the property manager not the owner. I also won't get so buddy-buddy. I don't connect with them through social media because I don't have any accounts.

Another approach is to let the tenants know that you are ONE of the owners, and you have to answer to the other(s). This will let them know that you are someone to be taken seriously. Also, it allows you to put any "uncomfortable" issues on your partners, good cop/bad cop. Even an individual owner of real estate has to answer to someone, or some group (bank, spouse, heirs, etc).

Small_screen_shot_2011-03-24_at_8.39.20_pmTod R., Thompson Realty Corporation
Telephone: 817-781-1942
Website: http://www.thompson-realty.com
radyakllc@gmail.com http://www.thompson-realty.com


Real Estate Investor · Little Elm, Texas


Originally posted by Tod Radford
Even an individual owner of real estate has to answer to someone, or some group (bank, spouse, heirs, etc).

I learn something new every time I'm here. :) I'll let my wife be the "other owner".

As for social media... I'm only on LinkedIn with my current career in I.T. I feel that connecting with tenants through social media would be counter-productive to maintaining a business relationship. I can see it now...the tenant posts pictures of that wild party...ya know... the one that put those holes in the walls and busted out the patio door.

I would be ok with email, but only in the form of reporting issues, not for spreading the latest virus alert and joke of the day.


SFR Investor · Rancho Cucamonga, California


Why setup a unique email, gmail has a cool feature you can give out a unique email.

Say your email is propmgt@gmail.com

propmgt+valencia@gmail.com goes to your main email

So you could give them all a "unique" email without setting up tons of email boxes.


Real Estate Investor · Toledo, Ohio


I am not friends with my tenants on FB. However if a tenant becomes late on rent the first thing I do is check their FB page. Most of them do not have their privacy settings set up, so you can see whatever they put out there even if you aren't friends with them. One time a tenant told me he was having financial problems and would be late with rent. I checked his FB page only to find that he was on vacation in Florida. He was promptly evicted.

As for texting, I prefer it. It gives me a chance to be more thoughtful with my responses.


Real Estate Investor · Southlake, Texas


Originally posted by @Steve L.
Why setup a unique email, gmail has a cool feature you can give out a unique email.

Say your email is propmgt@gmail.com

propmgt+valencia@gmail.com goes to your main email

So you could give them all a "unique" email without setting up tons of email boxes.

Hey @Steve L., can you tell me where to do this in google?

Small_screen_shot_2011-03-24_at_8.39.20_pmTod R., Thompson Realty Corporation
Telephone: 817-781-1942
Website: http://www.thompson-realty.com
radyakllc@gmail.com http://www.thompson-realty.com




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