Anyone use Flagstar Bank? (HELOC)

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Anyone use Flagstar Bank? (HELOC)

Jared W SmithBusiness Member
Architect · Westchester County, NY · Member since 2018 · 681 posts · 476 votes

I am searching for financing and I spoke with one of the the mortgage loan advisor and their options look very good for a HELOC on my current SFH. However I searched the bank and it's reviews and found many bad ratings. Most sounded pretty petty and about illogical unexpected fees and more about customer service. Mind you I am in NY and they have locations all over the USA. Didn't see many complaints in NY but very off-putting as a whole. No one wants a problematic institution out the gate.

Anyone have experience with Flagstar Bank? Please share experiences 

(Other HELOC recommendations welcome)

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  • Jared W SmithBusiness Member
    OP
    Architect · Westchester County, NY · Member since 2018 · 681 posts · 476 votes
    6y

    Bump. Posted late last night. Realize it might be buried by now. 

    Any one have experience with Flagstar Bank?  

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  • Yezenia Hernandez
    Member since 2019 · 38 posts · 13 votes
    6y

    @Jared W Smith You've likely moved on by now but...my mortgage was sold to Flagstar several years ago and I have nothing but good things to say about them. The rare times I've had to speak with them via phone or correspond via email, I found their customer service excellent. Their website is really well-designed and has some great tools like calculators. I've been very please with them overall and am planning on hitting them up for a HELOC myself.
    If you ended up going with them, I'd be interested to know how it's going. 

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  • Jared W SmithBusiness Member
    OP
    Architect · Westchester County, NY · Member since 2018 · 681 posts · 476 votes
    6y
    Originally posted by @Yezenia Hernandez:

    @Jared W Smith You've likely moved on by now but...my mortgage was sold to Flagstar several years ago and I have nothing but good things to say about them. The rare times I've had to speak with them via phone or correspond via email, I found their customer service excellent. Their website is really well-designed and has some great tools like calculators. I've been very please with them overall and am planning on hitting them up for a HELOC myself.
    If you ended up going with them, I'd be interested to know how it's going. 

    I didn't go along with them however I am still considering. Thank you for your insight. 

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  • Kelsey T.
    Member since 2018 · 59 posts · 22 votes
    6y

    @Jared W Smith

    We have a mortgage through Flagstar. I have found it easier to work with them than Wells Fargo or Chase.

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