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Question about responding to tenant threatening to withhold rent
I manage my own property in Virginia, and my tenant asked me to replace the oven because it's burning food. I asked for measurements to arrange the replacement, but they took two weeks to respond. When they finally sent the measurements, they also listed other repairs. I was busy and didn’t reply immediately, and now they’re saying they’ll withhold rent until I address their requests. How should I respond without seeming like I'm only replying because of their threat?