I have an account with TransUnion's MySmartMove.com before I ever heard of BP. Now that I love BP, I want to support them and went to TU's SmartMove via BP. It said I didn't have an account... so I made one thinking maybe my previous one was under a different email address.

Nope.

I now have the same login for www.biggerpockets.com/mysmartmove.com as I have for www.mysmartmove.com but guess what? They're somehow completely independent of one another.

Literally: Same email address, same password but two completely different dashboards. The tenants I screened 2 years ago are the most recent thing on one, the tenants I screened the other day are on the other site (the BP one). Can't find either of the tenants in the other site.

Frustrating... and wtf?

Furthermore, I ran into a problem I was concerned I would have in this most recent screening that is holding up the proper screening of applicants which is, in turn, holding up renting my property which, in turn, is costing me money. No one has responded to my submission on the "Contact Us" page, I had to call many numbers this evening to find someone who could give me a number for support and was savvy enough to find a support email posted in a thread here on BP.

What gives? Why don't you have a support number for the landlords/real estate agents?

Has anyone else had this experience or noticed this?