Very frustrated with terrible terrible tenants, two in a row.

Very frustrated with terrible terrible tenants, two in a row.

Bellevue, WA · Member since 2017 · 6 posts · 0 votes

Hi Everyone,

I felt extremely frustrated recently as a relatively new landlord. I had unbelievably bad luck to meet two very bad tenant families in a row in 3.5 years as a new landlord. Because of my first tenants allowed their dogs to pee all over the house and also damaged every single appliance in the house. I believed their lies that the strong odor was due to detergent used in carpet cleaning. Later when my next tenants moved in and began to complain everything, I began to realize that some pet owner could mistreat their pets so much and I spent 15k and 220-250 hours of my own time, asking a lot of days off from work, to fix all the issues as soon as I can, and the next tenants didn't appreciate at all my effort to fix the issues. In one occasion when the first carpet replacement service looked shaky to get delayed, I spent another 5 hours, including 4 hours' bus travel out of town to the provider's depot to examine the sample and get a quote, not looking for a cheap quote, but just tried to reserve a backup in case the first did have significant delay. I really felt sorry that the first a-hole tenants put these tenants also at difficult situation and did everything I can to fix the issues as fast I could. The husband tenant called me queried about the carpet quote visit in the morning, before I had time to explained to him the reason behind, he began to shout over the phone so loudly, almost breaking my ears... There was another occasion, they left the house during a house show when I was looking third tenant family, close to their lease expiration. They chose to enter the house in a very bizarre way not through the door, but via the garage door(the garage was not even used for parking at all but full of their stuffs) then through another locked door between the lower floor and the garage. I didn't expect that, while during the show, I was not sure about the original state of the door lock as people visiting the house might unlock the door from inside, so before I left, I locked it for safety When they arrived home, they immediately sent an email asking me return to unlock that door for them, then less than 20 minutes, they sent another threatening email saying that if I didn't return timely, they would hire a locksmith to break the door lock and I would be responsible for the fee. They behave in such bully way that I have to on email all day, without doing anything else, to watch email from them... A few incidents like the above two happening during their one year stay that totally broke my heart, as I tried to be a good caring landlord, not only take care of my own interest, but also theirs.

My beautiful garden had been totally wasted by the first tenants. I spent $3500 plus to restore it into very nice shape again, to make sure the next tenants moved into a house with a nice garden. Before they moved out, I sent email twice on their lack of maintenance on the garden, and specific items that were totally lack of maintenance, upon which they never replied. I verbally asked the husband again while a visit a week before their move out, the husband told me he would check with his gardener, if the company has time then he could do it. At the move-out date, he told me his gardener didn't have time to come, which looked like a pure excuse to me. The garden is now half covered by weeds, many plants untrimmed, two plants dead due to lack of maintenance, and serious blackberry invasion on the backyard to make the original plants unhealthy... The total cost of repair is 1000-1500. When I emailed them that I need to do repair service to restore the garden and attached the damaged photos/videos, the husband still claimed he took good care of the garden, and adamantly hinted if I deducted the amount from the deposit, they are going to go through court to sue me...

These tenants are so ugly souls who are dishonest, disrespectful, I felt extremely frustrated that I am thinking of selling my property for good to avoid dealing with these terrible terrible people again. I have adequate proof of photos of garden to show before and after, but still a little worry about court as Washington is such a liberal state that doesn't have a fair legal system to protect fairness and justice, but strongly leaning against protecting tenants.

Could you share with me any advice how to go through small claim court in Washington, specifically in Seattle?

Thank you very much!

Xun

0Reply
24 views

Most Popular Reply

Member since 2016 · 13k+ posts · 12k+ votes
9y

Your tenant difficulties are not that unusual. Tenants never take responsibility of gardens and lawns. Most landlords do not leave the responsibilities to tenants. All your other issues , having to deal with irrational tenant behaviour, is common. It is unfortunate but common.

Most landlords that remain in the business let go of their personal attachment to the properties and learn that dealing with tenants requires thick skin and a purely business approach to managing their properties.

If you can not separate your emotions from your business I would strongly advise you sell before you get another tenant.

See this reply in the discussion

16 Replies

Jump to latestLatest
  • Member since 2016 · 13k+ posts · 12k+ votes
    9y

    Your tenant difficulties are not that unusual. Tenants never take responsibility of gardens and lawns. Most landlords do not leave the responsibilities to tenants. All your other issues , having to deal with irrational tenant behaviour, is common. It is unfortunate but common.

    Most landlords that remain in the business let go of their personal attachment to the properties and learn that dealing with tenants requires thick skin and a purely business approach to managing their properties.

    If you can not separate your emotions from your business I would strongly advise you sell before you get another tenant.

  • Bellevue, WA · Member since 2017 · 6 posts · 0 votes
    9y

    Hi Thomas, could you be a little specific what I need to do things differently to apply a pure business approach? In the most likely small claim scenario, I guess I should prepare all my materials, but dealing with totally unfair liberal minded legal system is the biggest headache. I might even lose my case for small nonsense reason, even though the damage is very obvious. I am looking for specific advice on this topic.

    Thank you for your reply!

  • Anthony GaydenPro Member
    Rental Property Investor · Omaha, NE · Member since 2014 · 2k+ posts · 3k+ votes
    9y
    Xun He Here is my first suggestion, don't waste another penny on the garden. The tenants will not care for it and they won't appreciate it. In terms of the tenants allowing pets to destroy your property you can either no longer allow pets, or pet proof the property, require a pet deposit, and charge a higher monthly rent for pets. If you don't want to hear the tenants complain, hire a property manager.
  • Member since 2016 · 13k+ posts · 12k+ votes
    9y

    I would advise you not bother taking the tenants to court over the gardens. You probably will not win. If you have not done the gardening work you would be farther ahead to simply turn the garden into grass.

    Pure business approach has no place for emotions. You ignore tenants attitudes and abusive shouting. You do not spend money that does not make money, you do not trust or rely on tenants for anything. Never put carpets in a rental, do regular inspections and bill tenants for damage repairs as they happen.

    You are far to emotionally attached to your rental property.

  • Bellevue, WA · Member since 2017 · 6 posts · 0 votes
    9y

    Thank you Anthony! I already applied most of your advice when looking for my third tenants. The price was way too high to forget and I simply can't allow myself falling on same mistake twice.

    It's terrible that there are so many bad apples out there, you have to learn to treat everyone as potentially bad, very sad.

    @Thomas, Thanks for replying again. The dilemma with charge damage on the flight approach is after the first occurrence, it became "you are responsible" "I am not responsible" argument and sour the good relationship very quickly, which makes dealing down the road very difficult.

    I have adequate documents to show garden was in pristine state, and all obvious damages afterwards, and my lease have specific term that tenants are responsible for garden maintenance. Could you elaborate why I might not win?

  • Member since 2016 · 13k+ posts · 12k+ votes
    9y

    You will not win most likely because the court will rule that you should have taken care of the garden yourself, regardless of the lease, when you saw it was being neglected.

    It will come down to a he said/she said scenario and the tenant will simply state they did the maintenance necessary. The results were beyond their control. You chalk it up to doing business, learn from the mistake and move on. You need to insure that rental properties have a minimum amount of landscaping to maintain.

    Never leave a tenant responsible for landscaping maintenance.

    You must understand that these tenants are not bad apples you simply have not properly managed them. Tenants require extensive training to insure they meet your needs. This is not a hands off business. You must constantly stay on top of tenant management.

    Document the full cost and deduct it from the deposit. Make sure you follow your state codes in providing him notice of the deductions. Let him take you to court if he chooses and see what happens.

  • Jay HinrichsBusiness Member
    Real Estate Consultant · Summerlin, NV · Member since 2014 · 45k+ posts · 66k+ votes
    9y

    if you have nice landscaping and gardens you must hire a gardening service.. its just the price of owning the property.. the most you will get from most tenants is they will mow the lawn..

    as for pets.. I have allowed them.. and most are OK.

    when I bought my last slug of new construction homes for rentals.. I upgraded to scored concrete floors throughout .. this is a nice way to handle tenants.. even the most abusive have a hard time with those.. the houses are now 10 plus years old and are being sold one by one retail.. but I have no need to do anyting with the flooring.. but it still cost 5 to 10k to get them in retail shape

    most folks simply don't understand that rentals cost money to own..

  • Durham, NC · Member since 2013 · 502 posts · 215 votes
    9y

    As far as I understand, there is a severe lack of affordable rental units in your neck of the woods. The rents are high and good places are hard to find. After 2 rounds of bad luck with tenants, I would hire a property manager. A PM knows how to attract the right clientele to your property. It is also great to have him/her deal with tenant problems in case your rental resides in a higher maintenance area.

  • Minneapolis, MN · Member since 2013 · 2k+ posts · 1k+ votes
    9y

    Don't bother with a small claims court on the garden you won't prevail. Even if you had given detailed instructions on care,, plants are plants and the tenant is not a professional gardener and this just would be something that you will not prevail in.

    As suggested earlier, don't plan on anyone taking care of your garden unless you hire it done. Either do that or turn it over to grass or plant something that's not going to be any care at all.

    I would charge a higher security deposit and on new tenants and maybe this will help.

    Never allow any pets you don't need to. 

    The property might be something that your attached to and that's fine, pride of ownership is great but realize rental property is different no one that lives their will ever take care of the way you want it done.

    Take before photos of everything before someone moves in. 

    Make your property renter usable,, not to high end but respectable. you'll not get a high end return on anything anyone uses that doesn't own it themselves. They simply won't care enough to take care of it.

    A PM won't do any better job than you and if your frustrated now you'll be more with a PM. 

    Either sell or have a mind set of this is a business and you will have losses, and you've learned what that entails as most of the rest of us have, so download you state landlord tenant laws and learn how best to run your business and safeguard what you have. 

  • Bellevue, WA · Member since 2017 · 6 posts · 0 votes
    9y

    Thank you all for your reply and help. @Thomas I feel these people are terrible simply because they don't treat people honestly and fairly. I tried to treat them nice and fairly that's why I spent a big 3.5k to restore the garden from very damaged state to very nice again to prepare the second tenants' move-in. I told them the cost I paid and asked them to maintain it in good condition. They didn't appreciate my nice treatment and money spent, i.e. They don't have a good heart to treat other people fairly and nicely, that's why I define them as very bad apple.

    This second tenants didn't do much damage inside, but he is a terrible person and a bully. He did a few terrible things like the above 2. A good person will never treat anyone, including strangers like that. I will prepare documents and see him in court. This country is down so much that it even doesn't have a fair legal system to protect everyone's right in a fair and justified way. The system over protects the interest of the rich(since they own the system) and the poor(since the rich need their votes).

  • Member since 2016 · 13k+ posts · 12k+ votes
    9y

    You are expecting far too much from people. When you lower your expectations and learn to manage people you will find being a landlord is much easier. Accept life/people the way it is a adjust to a landlord mentality.

    There is no place in this business for rose coloured glasses. If you have a personal attachment to your property it should not be a rental. Tenants are generally irresponsible and have no feelings of responsibility to a landlord.

  • Bellevue, WA · Member since 2017 · 6 posts · 0 votes
    9y

    @Thomas, I agreed with what you said, that's actually what I thought my lesson was from these two painfully encounters. I will no longer treat them like a king and just do everything in a reasonable fair way. Any extra money you overspent on your tenants to treat them nicely will 95% possible become a total loss.

    Thank you guys very much!

  • Member since 2016 · 13k+ posts · 12k+ votes
    9y

    You are now learning how to be a professional landlord. Good luck.

  • Bellevue, WA · Member since 2017 · 6 posts · 0 votes
    9y

    Right. As I grow older I have to delete a lot of idealistic thinking from my mind. Life is not perfect and people are far from perfect. I will treat my tenants nicely in beginning, if they proved themselves not worthwhile I will  change to treat them the way they deserved.

  • Investor · Tulsa, OK · Member since 2017 · 102 posts · 88 votes
    9y

     @Xun He I am about 3/4 the way through reading The Book on Managing Rental Properties by @Brandon Turnerhttps://get.biggerpockets.com/rentalbook/

    This book is amazing and will give you all kinds of advice on selecting a tenant and what to expect as a landlord.  After reading the book you will know if you should get out of the business, hire a PM or are willing to keep taking it on yourself.  Good luck on moving forward. 

Join the conversationCreate a free account to reply, vote on answers and follow this thread.