Neighbors who call to complain about tenant language??

Question

When a neighbor calls to complain about detached-home tenants swearing loudly, other than saying "tell me more" and letting the caller vent, any favorite phrases I could use to let them feel heard without triggering wounds or having the conversation dragging on forever? Had a call today that went almost 15 minutes...I need to work on my phone skills lol! At least most such callers are one-and-done...

Background - we have about 100 units now, mostly single families in the county we live in. Once a year I get a call from a "concerned" neighbor about the "language" used by a tenant or contractor - usually complaining about "the F word" (why does no one call to complain about "the S word"??). Usually B- type neighborhoods.

Typical profile of the caller is a long-time owner-occupant (or their sibling) who is distressed by the "loud and coarse language" of my tenants or contractor. Often the caller is passive-aggressive (doesn't want to give name, doesn't want to get in trouble for turning someone in, doesn't want to talk to the tenant directly). I understand that change is rough and that swearing offends many people, but as long as the property is maintained and regulations are followed, how is this my (much less their) business? I just put them in my contact list as "Eeyore who lives near [unit]".

Lisa A. · Answer

Since you have their number saved in your phone, just let it go to voicemail. If it's something against a city ordinance, they can call the police. I don't think swearing on your own (rented) property is, though. Maybe depend on the city.

Dennis M. · Answer

Talk to the tenant and explain the situation . Atleast try that first . Be professional and don’t be judgmental just say “ hey this may or may not be your fault but either way could you be careful on swearing around this neighbor ? Thanks I appreciate “

Harriet Baldwin · Answer

Thanks @Mike Cumbie. "Just talk to them" is golden!

Luckily I think the only contractor complaint was from the adult sister of a neighbor, once, lol.

Mike Cumbie · Answer

Hi @Harriet Baldwin

My contractors would hear something from me. I will say I have been real lucky in that area though. Most of the contractors/handypersons I work with react well with tenants, neighbors, code enforcement and anyone else they run into. If not I would say something, they represent me when they go out. I am an agent as well though and last thing I need is that kind of reputation.

As far as tenants though, I think all you can really do is the sympathetic ear. Give the old "If it gets too rough don't be afraid to ask them to keep it down, they really are good people, just talk to them... I have no doubt they would be receptive to fixing that problem". But I wouldn't get involved in it.

Good Luck

Neighbors who call to complain about tenant language??

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