Rental Property Investor · Brooklyn, NY · Member since 2019 · 106 posts · 47 votes
Fellow Landlords,
Given our tenants are our main customers, and the fact that the holidays seasons are approaching. I was curious to know how creative you all get when it comes to treating your customers for the holidays? How do you treat your tenants? What gifts do you give them? (if any)
We had a couple of tenants bitching about the snow removal guy. Yet they park making it impossible for the guy to plow so they have to shovel themselves out. I'm buying them larger snow shovels for Xmas.
@Ley Nezifort I give them 200 off rent for December. I've done it for 12 years. Most of my tenants have been with me for over 6 years ...(expect my new purchase of course).
@Ley Nezifort generally speaking it is a bad idea to give gifts to tenants. Your role as landlord is to take care of the property and allow them quiet enjoyment. The only time they want to hear from their landlord is when you are fixing a problem.
The problem with giving gifts is it gives the perception that you have extra. Tenants can feel frustrated when a landlord raises rents, then gives them gifts. It sends mixed messages. Tenants may also feel obligated to give gifts to their landlord in return. There also becomes an expectation of a gift every year. In the future when you have a bad year and choose to not give a gift, it appears you are being cheap.
Tenants don't expect gifts and whether you give them a gift or not will have no effect on how long they stay at your property. No tenant is going to think to themselves, "I was going to move out next month but after getting this $25 gift card, I will stay another year." People move when their needs change. When they want to upgrade their life style or need to change location.
There is nothing wrong with sending a holiday card thanking your tenant for their loyalty, but I wouldn't do any more than that.
That was a really convincing argument. Thanks for the wisdom, Joe!