After Hours Maintenance Request

[David Bray]

How do you handle after hours maintenance requests? Not only from the communication of the problem from tenant to PM, but dispatching contractor.

[Yiv L.]

Try not to react too quickly to tenants' call. It's case by case. Many "emergency" issues are not true emergency, and not many issues happen late at night because tenants are not doing much during that time (normally things break when being used). Best is try to understand the situation and decide. I had one call at night for sewage clog-up, but the it was not too severe that I can wait until the next morning to bring in plumber. If it was flooding the house, then I would react differently.