Property Management Software - DoorLoop
Flipper/Rehabber · Inland Empire · Member since 2018 · 9 posts · 5 votes
Property Management Software - DoorLoop
Most Popular Reply
Member since 2021 · 19 posts · 12 votes
4yHey @Tyler Schmick, thank you for testing out DoorLoop and sharing your feedback.
I am David Bitton, one of the co-founders at DoorLoop. I'm happy to let you know that thanks to your feedback and many others, we now have all the features you were looking for, including:
1. Full accounting built-in with QuickBooks Online Sync if needed. You don't need to use QuickBooks if you don't want to. You can also sync and reconcile your bank accounts and credit cards.
2. List and advertise your rentals on Zillow, Hotpads, Trulia, Dwellsy, Apartments.com, and more.
3. Add a picture of your property or unit.
4. Sign leases electronically without creating a DocuSign account. You can also create reusable templates with custom fields.
5. Our tenant portal has been updated with two-way messaging and our new tenant announcements feature. You can send messages to your tenants by SMS, email, tenant portal, and even an automated phone call.
TenantCloud's free ACH payments take 4–6 business days to enter your bank account (longer if it's on a weekend or holiday). ACH payments made in DoorLoop on Monday can be in your bank account by Wednesday. With TC, you will need to wait another week. TC charges the tenant 2.9% and 30 cents per payment with credit cards (with longer funding times as well). All this info is taken from their site.
We are moving extremely quickly and adding many more exciting features that other programs don't offer yet.
We would love everyone's feedback on how we can make DoorLoop the best property management software on the market. Feel free to email or DM me on BiggerPockets.
Speak soon!
57 Replies
- Member since 2021 · 19 posts · 12 votes3y
Quote from @Tim J.:
Quote from @Drew Sygit:
Never ceases to amaze me how many invetors and vendors don't take into account the resources and LOST data resulting from switching management software.
Think about it, you can switch from Google Docs.Sheets/etc to Microsoft products easily and without losing much.
Try switching between ANY management software products and you have to do everything manually or via limited CSV files AND YOU LOSE MUCH OF YOUR PREVIOUS DATA! What happens if you get sued 1-2 years after you lose all that data?
Why can't someone create a mapping program between softwares?
@Drew Sygit I am a software developer and know a few others who may be interested in building something to do import/export. Data migration is a costly exercise and many times very labor intensive. If there is a demonstrable need and market for this kind of thing I am willing to explore with you or anyone else who wants to participate.If you end up building this, let me know! In other industries that I've been in, there were companies that did this, but I haven't found any company in this industry yet that can migrate data between platforms seamlessly.
We had to build an entire data migration team in-house in Miami that does it for every person that switches over. - 3yDrew SygitBusiness MemberProperty Manager · Royal Oak, MI · Member since 2012 · 13k+ posts · 9k+ votes
There are no mapping programs to transfer data. All you get is what you can export/import via CSV file:(
We use Propertyware, have experience with Buildium and have played with Appfolio and RentManager.
Buildium is for smaller companies.
The other three are tied, the differences being how much automation & customization you want to do.
If you don't see yourself growing beyond 150 units, go with Buildium.
If you're not very techy and plan to grow over 150 units, we'd recommend Appfolio.
If you're techy and plan to grow over 150 units, we'd recommend Propertyware or RentManager.Of course, schedule some demos, take GREAT notes and them make your decision.
FYI - there are MANY new options on the market, RentRedi, TenantCloud, Apartments.com, Hemlane, Rentec. The unknown is, will they survive?
Here are some BP topics on this: https://www.biggerpockets.com/search/topics?term=property+management+software&filter%5Bauthor%5D=&filter%5Btitle%5D=Property+management+software&filter%5Bbody%5D=&filter%5Bforum_id%5D=&filter%5Bdate%5D=
Logical Property Management4.9465 Reviews - 3yNickalaus A GoodmanPro MemberRental Property Investor · Salisbury NC · Member since 2019 · 27 posts · 10 votes
For those who have asked. I have still been using Innago with Quicken. End of year was painful and I am back to looking at a more comprehensive solution. I also am struggling with commercial property management with the current tools. I will say that when I left DoorLoop they did an exit survey and told me if I had any problems to email Matt who was who contacted me. I will say I have emailed him 4 times in the last several weeks to see if there were updates to determine if I wanted to go back to them and no reply. So I figure if I have reached out to you 4 times with no reply then you don’t want my business. @David Bitton
- Rental Property Investor · Calumet City · Member since 2024 · 13 posts · 3 votes2y
We used doorloop.
pros: nice site and set up, easy for you to use to screen tenants.Downside: if your tenants nsf you eat the bill especially if they aren’t making the payment next month.
They use a 3rd party for payments so if you get disputes against you. You will lose your money. They will do an investigation and it will take 32 days for the other bank to review the charge. Currently going through this right now. No longer will be using doorloop.
Shiny bells and whistles but no real benefit have lost more money from this app.
- Investor · Wichita, KS · Member since 2013 · 62 posts · 28 votes2y
Quote from @Account Closed:
We used doorloop.
pros: nice site and set up, easy for you to use to screen tenants.Downside: if your tenants nsf you eat the bill especially if they aren’t making the payment next month.
They use a 3rd party for payments so if you get disputes against you. You will lose your money. They will do an investigation and it will take 32 days for the other bank to review the charge. Currently going through this right now. No longer will be using doorloop.
Shiny bells and whistles but no real benefit have lost more money from this app.
What are you going to go with?
- Member since 2021 · 19 posts · 12 votes2y
Quote from @Account Closed:
We used doorloop.
pros: nice site and set up, easy for you to use to screen tenants.Downside: if your tenants nsf you eat the bill especially if they aren’t making the payment next month.
They use a 3rd party for payments so if you get disputes against you. You will lose your money. They will do an investigation and it will take 32 days for the other bank to review the charge. Currently going through this right now. No longer will be using doorloop.
Shiny bells and whistles but no real benefit have lost more money from this app.
Hi @Account Closed,
Thank you for giving DoorLoop a try - I'm happy you found it easy to setup and use.Yes, unfortunately, the issue you had is a rare one, and one that will happen with any software you use, or any credit card processor you use to collect rent. To clarify, this isn't DoorLoop doing any of this, it's the credit card processor.
This also happens to any business owner for any business they run.
What happens is:
1. The credit card processor will charge your tenant rent.
2. If the tenant disputes the amount and wins, the payment will be reversed from your account.
As a landlord, you have a few options based on local laws and regulations:
1. Try and collect the rent again from the tenant.
2. Appeal the dispute with the credit card company.
3. Get an attorney to write a letter to the credit card company with your appeal. There are services online that can do this for under $99 I believe.
4. Evict the tenant if they're still with you.
5. Withhold the amount from their security deposit if allowed.
6. Hire an attorney to recover the amount from the tenant.
If allowed in your local laws, the best ways to prevent tenants from filing disputes are:
1. Running a full tenant screening and background check process
2. Check if they were ever evicted before
3. Call their last 2-3 landlords as references to see if they ever had issues - make sure they're giving you actual real references and check the dates they rented to make sure they're not skipping one
4. Meet them in person and ask as many questions as possible to assess if you will have issues with them
5. Request financial records, paystubs, and any proof that they can pay on time
6. Increase your security deposit if you have any issues
Hope this info helps! - Specialist · Austin, TX · Member since 2024 · 5 posts · 1 vote2y
Quote from @Drew Sygit:
There are no mapping programs to transfer data. All you get is what you can export/import via CSV file:(
We use Propertyware, have experience with Buildium and have played with Appfolio and RentManager.
Buildium is for smaller companies.
The other three are tied, the differences being how much automation & customization you want to do.
If you don't see yourself growing beyond 150 units, go with Buildium.
If you're not very techy and plan to grow over 150 units, we'd recommend Appfolio.
If you're techy and plan to grow over 150 units, we'd recommend Propertyware or RentManager.Of course, schedule some demos, take GREAT notes and them make your decision.
FYI - there are MANY new options on the market, RentRedi, TenantCloud, Apartments.com, Hemlane, Rentec. The unknown is, will they survive?
Here are some BP topics on this: https://www.biggerpockets.com/search/topics?term=property+management+software&filter%5Bauthor%5D=&filter%5Btitle%5D=Property+management+software&filter%5Bbody%5D=&filter%5Bforum_id%5D=&filter%5Bdate%5D=
Hey everyone! 👋
Chris from TenantCloud here. I noticed that this thread is still active, and I wanted to hop in and clear up a few things about our platform. I know there's been some confusion, so I'm here to set the record straight. 😊
TenantCloud has been around for over a decade now, so we've definitely outgrown the "startup" label. We've grown into a robust platform that rivals the likes of Buildium, but our sweet spot is working with property managers and landlords who have up to 150 units under their wing. 🏡 But we've also built a ton of tools over the years (and continue to do so) that allow PMs to scale their business, so a lot of people tend to grow with TenantCloud, and as a result, we have a ton of users with well over 150 units, too.In terms of accounting, we've got everything you need to keep your books in order. It's a full-blown accounting system that allows you to not just receive rent but also pay service providers, send owner distributions, receive owner contributions, set reserves, and refund payments online (even Buildium doesn't allow for this, and unless it's changed recently, I don't think DoorLoop does either), and a whole lot more.
And for all of the QuickBooks Online fans, yes — we integrate with them too. Accountants especially tend to still love Quickbooks Online, so we built the integration several years ago per the request of our users. In fact, you can even set your accountants up with temporary team member accounts (and set their permissions accordingly) so they can help you manage your tax filings each year.
I know there's a lot of info out there, and it can be tough to separate fact from fiction, so I wanted to reach out and give you the scoop straight from the source. If you've got any other questions about TenantCloud, feel free to ask - I'm always happy to help! 🙌
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