Hi all and happy holidays. I would really appreciate any advice on getting a review removed.

I have been hosting for about a year and have all five star reviews, until yesterday I received a four star review based solely on the weather.

The guest wrote:

“It rained the whole time so we can’t write a truly useful review because we couldn’t take full advantage of the house and its environment. This comment is not meant as criticism but reflects special circumstances beyond anyone’s control.”

There was no criticism of the property or hosting. My understanding is that reviews should be relevant to the listing or host, which is why I requested removal and selected “irrelevant.” Airbnb has already sent an automated response saying the review stands, and support suggested I submit a second request.

What adds to my confusion and frustration is that the only message I received from the guest during their stay said they were having an amazing stay, which feels inconsistent with the rating. Because the review followed a non refundable, discounted booking, I am also wondering whether this could be a form of frustration or mild retaliation related to their disappointment with the weather during their vacation stay.

This review is now affecting my score, and it has been difficult to get a clear explanation from support. If anyone has experienced something similar or has suggestions on how to proceed, I would be very grateful.

Thank you so much.