AI for everyone, except the people who can't afford staff

AI for everyone, except the people who can't afford staff

Lender · Houston, TX · Member since 2026 · 106 posts · 22 votes

The same large technology companies that spent two years telling everyone AI adoption is essential are now blocking AI tools from their own websites, or demanding that anyone who uses AI disclose it in public posts.

I get the other side. Unrestricted access could flood their sites and raise costs. But these same companies have used AI for years — phone systems, chat, proofreading, recommendation engines — and turned it into billions. AI isn't new. What's new is that smaller operators finally have the tools that used to require staff.

I'm a one-person business. No assistant, no marketing agency, no IT team. AI lets me draft, structure, proof and format work that still starts with my ideas, my knowledge of the market and my judgment on the final result. The thinking and decisions stay with the owner.

History is full of industries that fought the next technology instead of adapting. Quartz watches and the Swiss watchmakers. The automobile and the horse and buggy. The electronic calculator and the abacus. Kodak and digital photography. Blockbuster and streaming. Adapt or cease operations.

Large organizations embed AI without scrutiny, while independents are told to do everything by hand or put a disclaimer on their work. That's not a level playing field.

If the goal is real competition and productivity, the rules around AI should apply evenly — not just to the people who can't afford the old way of doing things.

"The horror… the horror."

The full post is on my website, which you can find through my profile, and you can sign up there to get new reports by email.

For the solo operators here: are you using AI in your business, and has anyone pushed back on you for it?

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  • Chris SeveneyBusiness Member
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    Investor · VA · Member since 2015 · 21k+ posts · 19k+ votes
    4d

    I know many people who use AI as sole proprietors, and I've never heard anyone getting pushback from using AI. The place where AI has been around that drives me nuts is on phone systems and the voice recognition when you just want to speak to a human being.

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  • Lender · Houston, TX · Member since 2026 · 106 posts · 22 votes
    4d

    Chris, agreed on the phone trees. That's the use of AI that gave it a bad name: a company saving staff cost at the customer's expense.

    The pushback I'm describing isn't from people. It's from platforms adding disclosure rules or blocking AI tools from their sites while they keep using it themselves. For a one-person shop it handles comps, first drafts and screening. I still make the call and I'm still the one who talks to the borrower.

    Where do you draw the line in your own business? What stays with a person no matter how good the tools get?

  • Technology · Vancouver, BC · Member since 2026 · 118 posts · 21 votes
    4d

    Hi Steve,

    I love that you said the thinking and decisions stay with the owner, because that's the line that matters. And you're right that the pushback is coming from platforms rather than people. Most people who've watched AI done well don't object. What they object to is the lazy version, the generic reply that clearly didn't read the question.

    To answer you and Chris: in our own businesses, AI does the parts that are the same every time, like first drafts, gathering details, scheduling, follow-ups and keeping records in one place. What stays with a person is anything that needs judgment or trust: pricing and approvals, a conversation where someone is upset or under pressure, and the final yes or no on anything that affects someone's money or home.

    Chris's point about phone trees is the perfect test. If AI makes things easier for the customer, it's working. If it only saves the company money at the customer's expense, it isn't.

    Cheers,
    Lee

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