What do you like / dislike about TenantCloud property management software?

Question

Hello! I am thinking about switching from Avail to TenantCloud for my one property in Indiana, and I 'd like to know what others think of it.

Can you get good phone support when you need it? Is it worth the $15/month fee for one property ?

Do they do a good job with seamlessly syndicating  your listing to Zillow, Realtor.com, Hotpads, etc?

Are they efficient at doing the electronic payments from the tenant's account to the landlord's account?

Can you do the lease signing with an outside source (like docusign) but then use TenantCloud for everything else on the $15/month plan?

Any replies would be appreciated! Thanks :)

Joseph Shin · Answer

TenantClooud, landload customer service team:Many times, when you call TenantCloud's customer service, the representatives may not have detailed knowledge about the specific programs or features. This can result in them being unable to provide the assistance needed.

Joseph Shin · Answer

TenantClooud, Has anyone experienced issues with the late fee settings? I’ve set it up in the lease for each tenant, but it’s not collecting the late fees.

Tommy Parker · Answer

I've heard similar things as well. I use Innago and also agree that it's been working great! I'd highly recommend that than Tenant Cloud.

Dennis Laube · Answer

I've been using TenantCloud for the past 2 years. Their policy changes including price increases, charging for every little thing as an "add-on", complicated GUI and the lack of fixes of known problems (posted by their "community" on a Facebook Group), and super slow ACH deposits (which take 10+ days!), I've decided to move on.

I've signed up with innago.com and it's been working great so far. It was easy to setup, and my tenants had no problem getting setup via the invite email that they receive once they are added to a property/lease. This next month (July 1st) is the first month collecting rent with them, but so far it's been very easy to use- and the monthly cost is right ($0!) (they do charge a flat $2 for ACH, but tenants will pay that).

Tricia O'Brien · Answer

@Tim Miller Thanks for your input!  How many months have you been collecting rent on Innago.com?

Tim Miller · Answer

TenantCloud seems to be a hot topic, here is another posting about it.

https://www.biggerpockets.com/...

For 1 property I wouldn't even look at TC or any other software that charges a monthly fee.

Like Dennis Laube we use Innago and haven't had any issue so far. My suggestion is for you to test out 2 or 3 software and see what works best for you. Good Luck.