Im looking to hear some good experiences with PM companies in phoenix OR if you only have horror stories lets hear those too so I know who not to go with.
Real Estate Agent · Santa Monica, CA · Member since 2024 · 13 posts · 15 votes
2y
Hi Kereth - BiggerPockets has recently added a Property Management Finder for exactly these kinds of requests! Enter your criteria, and we'll provide you with options, and you'll only hear from the PM's that you specifically request contact from. Enjoy!
Rental Property Investor · Phoenix, Arizona & Arkansas · Member since 2015 · 31 posts · 15 votes
3y
I've used Zen Rent for 12 years now and is by far the best we have dealt with. They used to be called East Valley Property Management. I am not sure what areas they cover. It used to be East Valley mostly.https://www.zenrentpm.com/
Im looking to hear some good experiences with PM companies in phoenix OR if you only have horror stories lets hear those too so I know who not to go with.
Thanks in advance!
Lindsey - did you find someone you can recommend? I'm looking in Phoenix also. Thanks!
Real Estate Agent · Santa Monica, CA · Member since 2024 · 13 posts · 15 votes
2y
Hi Kereth - BiggerPockets has recently added a Property Management Finder for exactly these kinds of requests! Enter your criteria, and we'll provide you with options, and you'll only hear from the PM's that you specifically request contact from. Enjoy!
I’m looking to buy owner/operators’ property management businesses across the country. Ideally minimum 500 units under ownership/management. Reach out for more info.
Also, encourage you to learn from the mistakes of others - by reading posts here on BiggerPockets about owners not having their expectations met by their current Property Management Company.
To avoid going through the same poor experience, keep reading.
Even if someone gives you a referral here, do NOT make the mistake of assuming that the PMC will meet your expectations, just because they met the expectations of the referral source.
In our experience, the #1 mistake owners make when selecting a Property Management Company (PMC) is ASSUMING instead of CONFIRMING.
It's often a case of not doing enough research, as they don't know what they don't know!
Owners mistakenly ASSUME all PMCs offer the exact SAME SERVICES and PERFORM those services EXACTLY THE SAME WAY, so price is the only differentiator – so, they often select the first PMC they call or that calls them back!
So, the first question they usually ask a PMC is about fees - instead of asking about services and HOW those services are executed.
EXAMPLE: PMC states they will handle tenant screening – what does that specifically mean? What documents do they require, what credit scores do they allow, how do they verify previous rental history, etc.? You’d be shocked by how little actual screening many PMC’s do!
This also leads owners to ASSUME simpler is better when it comes to management contracts.
The reality is the opposite - if it's not in writing then the PMC doesn't have to provide the service or can charge extra for it!
A well written management contract should clearly spell out what is expected of both the PMC and the owner, to PROTECT both and avoid misunderstandings. Why do you think purchase contracts are so long and have such small print?
We recommend you get management contracts from several PMCs and compare the services they cover and, more importantly, what they each DO NOT cover.
EDUCATE YOURSELF - yes, it will take time, but will lead to a selection that better meets your expectations & avoids potentially costly surprises!
P.S. If you just hire the cheapest or first PMC you speak with and it turns into a bad experience, please don’t assume ALL PMC’s are bad and start trashing PMC’s in general. Take ownership of your mistake and learn to do the proper due diligence recommended above😊
Logical Property Management4.9446 Reviews