A Costly Disappointment - Yale Assure 2 Locks Fall Short

A Costly Disappointment - Yale Assure 2 Locks Fall Short

Architect · Rochester, NY · Member since 2019 · 5 posts · 3 votes

I recently invested in a whopping 28 units of the Yale Assure 2 smart lock, expecting a seamless blend of security and convenience for my home. Unfortunately, the reality has been a cascade of disappointments, with the primary offender being the shockingly inadequate battery life.

The promise of efficient power management proved hollow, as all 28 locks consistently suffered from rapid battery drain. This not only adds an unexpected financial burden for frequent battery replacements but also leaves the reliability of these locks in serious doubt.

What compounds the frustration is the absence of any low-battery indicators or warning systems. Without these crucial features, I've found myself grappling with unexpected lockouts, a situation that is not only inconvenient but raises serious questions about the locks' practicality as a security solution.

The Yale Assure 2 locks' dependence on batteries has transformed what should be a reliable smart home enhancement into a cumbersome and unreliable system. The sheer number of units amplifies the inconvenience, turning what should be a technological boon into an ongoing headache.

While the locks offer attractive features like keyless entry and remote access, the pervasive battery issues overshadow any potential benefits. The frustration of managing 28 locks, each plagued by the same problem, has underscored the need for a more robust and reliable smart lock solution.

In summary, the Yale Assure 2 locks have proven to be a costly disappointment, especially when multiplied across 28 units. If you're considering a significant investment in smart locks, I strongly recommend exploring alternative options that prioritize both convenience and reliability. Additionally, i have contacted customer service and they have not been able to give any support other than asking for the same information over and over again. The warranty will soon expire without a solution if this keeps going as if for the next few months. Very frustrating. 

0Reply
218 views

Most Popular Reply

Colleen F.Pro Member
Investor · Narragansett, RI · Member since 2013 · 8k+ posts · 4k+ votes
2y

@Nick Graziose  I have not used these lock but if they have the autorelock feature I have found that to be draining on other lock types. If you don't have a well aligned lock they tend to try to relock and when the deadbolt doesn't engage that drains the battery. This happened to us where the weather stripping required pulling the door tight. I can't think of any other reason. What is the battery life? 

See this reply in the discussion

6 Replies

Jump to latestLatest
  • Colleen F.Pro Member
    Investor · Narragansett, RI · Member since 2013 · 8k+ posts · 4k+ votes
    2y

    @Nick Graziose  I have not used these lock but if they have the autorelock feature I have found that to be draining on other lock types. If you don't have a well aligned lock they tend to try to relock and when the deadbolt doesn't engage that drains the battery. This happened to us where the weather stripping required pulling the door tight. I can't think of any other reason. What is the battery life? 

  • Investor · Las Vegas, NV · Member since 2013 · 8k+ posts · 10k+ votes
    2y

    Are they Wi-Fi? Do they have an option for a much lower power connection zwave or zigby? Maybe contact Yale and ask for a swap and hubs?

  • Architect · Rochester, NY · Member since 2019 · 5 posts · 3 votes
    2y

    Hi We started out with the wifi module. I have since removed that in hopes of extending the battery life. This has helped for a few of the locks but has not helped for some. Still trying to work with customer support to get new locks for the few that die within 24 hours of battery replacement. If i was todo this over again i would go with a standard lock. There is no issue with deadbolts being misaligned. I have double checked each lock individually. The one i have on my unit that i live in. I have replaced the batteries and it was dead the next morning. 

    All batteries are completely dead within 3 months. some as quick as 24 hours. 

  • Colleen F.Pro Member
    Investor · Narragansett, RI · Member since 2013 · 8k+ posts · 4k+ votes
    2y

    @Nick Graziose  Wow that has to be a defect if it dies in 24 hours.  I was thinking you were talking 3 vs 6 months.  We use Schlage mechanical lock not as much flexibility but there are other wifi lock with battery life indicators.  Bad situation for having gone all out for  the lock and being burned. 

  • Architect · Rochester, NY · Member since 2019 · 5 posts · 3 votes
    2y

    @Colleen F. - looks like it was the wifi option. Once we removed all of the wifi connections the batteries have lasted much longer besides 3 of them. But i am now unable to access them from my phone which was the point of getting them in the first place

  • Colleen F.Pro Member
    Investor · Narragansett, RI · Member since 2013 · 8k+ posts · 4k+ votes
    2y

    @Nick Graziose wow, and they didn't offer any suggestions on improving the battery life?  Is your wifi far from the locks so they are looking to connect all the time? This makes a good case for smaller test for any future changes. 

    Hope you weren't planning on a lot of short term rentals. lack of wifi access would be a bummer. 

Join the conversationCreate a free account to reply, vote on answers and follow this thread.