How I handle maintenance requests without losing my mind — a system for small landlor

[Rachid Abadli]

Angle: Walk through your actual maintenance workflow — how tenants submit requests, how you triage (emergency vs. routine), how you track vendor assignments and completion, and how you handle photo documentation. The "I tried texting, then email, then finally built a system" journey.

Ends with: "What's your maintenance intake process? Are your tenants texting you at 11 p.m., or do you have them trained on a system?"

This hits a gap — your previous original posts covered compliance, deposits, software costs, and notice tracking. Maintenance workflow is fresh territory and a huge pain point.