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Satya Surendra
  • Investor
  • Phoenix, AZ
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Issue with Zillow listing for rental

Satya Surendra
  • Investor
  • Phoenix, AZ
Posted

My realtor listed a rental property and it does not show in general search criteria. However it can only be accessible via direct address. 

I also noticed that "map pin" on zillow is showing somewhere else although the address is correct as per "USPS" format. Map pin in county records is also correct. 

It is almost impossible to reach out customer service over the phone or live chat support on website. It just shows to either send email or fill in the form. I had sent email to customer support few days ago and no response from them. 



Did any one have similar issues ? Any recommendations on how to get this resolved ?

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Jimmy Lieu
  • Real Estate Agent
  • Columbus, OH
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Jimmy Lieu
  • Real Estate Agent
  • Columbus, OH
Replied
Quote from @Satya Surendra:

My realtor listed a rental property and it does not show in general search criteria. However it can only be accessible via direct address. 

I also noticed that "map pin" on zillow is showing somewhere else although the address is correct as per "USPS" format. Map pin in county records is also correct. 

It is almost impossible to reach out customer service over the phone or live chat support on website. It just shows to either send email or fill in the form. I had sent email to customer support few days ago and no response from them. 



Did any one have similar issues ? Any recommendations on how to get this resolved ?

Glad you posted this, Satya! This sounds more like a Zillow geocoding issue than an address-format issue, especially since the USPS address and county map location are correct. Zillow acknowledges that its maps can occasionally place properties differently from county mapping, and a bad pin could explain why the property is accessible by direct address but isn't appearing where you expect in a normal map search. I'd first have your realtor confirm the rental is active in the MLS, syndication to Zillow is enabled, and there aren't any search filters accidentally excluding it. If it has been live for more than 24–48 hours and the pin is still wrong, I'd report the problem directly from the property page using More > Report problem with listing and specifically explain that the address is correct but the geocoded map location is wrong. I'd include screenshots of the Zillow pin versus the county map if the form allows it. I wouldn't keep changing the address to try to fix the pin since that can create another issue with the listing data. If the listing is being fed from the MLS or another syndication service, I'd also have the realtor escalate it through their MLS/broker support since they may be able to troubleshoot the feed from their side.

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Jimmy Lieu, Red 1 Realty
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