I’ve owned rental properties for many years now. I’m well-versed on property managers, and I’ve worked with some good ones and many subpar ones. But none compare to the horrendous company that is Rentwell in Pittsburgh. Fellow landlords, stay far away from this company. I hope this review can save a few of you from an avoidable nightmare.

In a nutshell, they allowed one of my properties to sit vacant for months without completing any repair work. After finally sinking thousands of dollars in the rental turn, I find out that Rentwell didn’t do all of the work they were contracted to do, didn’t do an inspection prior to listing the property, didn’t clean the property (though charged me for a cleaning), and refused to refund any of the money for work never completed. I found this out because my new property manager did a thorough inspection, and we were shocked at the abysmal state of the property.

Another of my properties needed city-required repairs. Rentwell let every deadline pass by without completing the work (despite promises that they would), and I had to go to court for not completing the work. I’m now months into the process and they STILL have not completed the repairs—that I paid for months ago.

Rentwell failed in their fiduciary responsibility many times over. In total, I estimate that Rentwell has cost me about $10,000 in lost rent and botched repairs in the last year alone.

And their communication is non-existent to boot. If you expect an email response within a week or anyone to ever answer their phone, this is not the property management company for you. Avoid Rentwell like the plague or watch your investment turn into a money pit in record time.