Any confrontation should be avoided as it will likely harm your case, not hers. 

I just wish you were a touch less confrontational about things you're actively asking to learn something about.And your whole positivity all-the-time kick...it reminds me of propaganda shots of the Hitler Youth and the Soviet Union's Young Pioneers, all those teenagers in line with wide fixed smiles enthusiatically doing calisthenics in the broiling sun, not a hint of the death camps or the gulags about them as they focused on an ever-more-brilliant future to come, the Thousand Year Reich and the Worker's Paradise.In this country, I have learned to deeply mistrust permanently positive people who melt into puddles and wail at the first sign of real hardship.

Agree with others above about NOT confronting the visitor.

This is what you need:-Not afraid of physical confrontation-Capable of doing the rehab and tenant flip yourself-Nose for bullsh*t-Firm1.

@Ian Walsh  No worries my friend promise no confrontation.

They also never answer my questions when I confront them via email.

It's part of my fault I am passive-aggressive and also would like to avoid a confrontation if possible.

Most people when confronted by people who are in the wrong AND who have power over their lives will push back.

Yesterday, I got a default judgment on a 2-count eviction (for nonpayment AND for a confrontation with the property manager involving the police).

You talk with the tenant themselves, and they're confrontational and generally unhelpful/uninterested in working with you or giving you any information.