I'm still in the process of finding an alternative solution but I thought I'd leave this here as a warning for others looking to make a decision.For reference, I'll just post their email response to me here:As we review your inquiry, we would like to remind you of the following key points from our Terms of Use:In no instance shall ShinePay be liable for any of the following:"Lost revenue from service interruptions.Lost revenue stemming from delays, malfunctions of any product.unauthorized gains access to your account or due to shared passwords or if your password is hacked.Destruction to properly, places, or personal injury resulting from the installation, misinstalling, or misuse of any product.Lost revenue from entering the wrong account number for ACH or other bank transfer or money transfers or due to any delay in receiving funds.Damage to your structure, machines or car resulting from use or installation of our products.Any funds collected that are paid to a person that does not own the property.Any harm from defeating the lock and technology that controls the lock to a device.Failure to properly service any product or machine."

If you answer the phone and there is an uncomfortably long pause before someone talks, it's a machine dialed number and simply hang up and block the number.

I would recommend that they invest in an inexpensive 'white noise' machine to help muffle the sound but that no property is completely sound proof and the upstairs tenants are well-aware of their concerns and are respectful.Always 'entertaining,' huh?

Of course your breakdown is valueble for other ereading along that don't yet get it. 

Definitely learned on the back end that it was just a an up-sell machine.

Take the initial investment out then keep the machine going.I know it seems like alot but it's really not that hard to accomplish.  

Hello,I am looking at adding washing and dyer machines in a 4 plex unit.

Sign that the "machine" wants the market to go on.

Right now I pull county data into excel for free and upload that into deal machine.

For example, in a case like this, I would: 1) make sure all new tenants complete a "Rental Move-In Checklist" with a section that specifically addresses the condition of the bathroom/kitchen sink, toilets, etc; and 2)  include the following clause in my lease:"LANDLORD WILL NOT BE RESPONSIBLE FOR DRAIN BLOCKAGES AND BACKUPS IN THE KITCHEN SINK, GARBAGE DISPOSAL, DISHWASHER, WASHER MACHINE, TOILET, BATHROOM SINK AND BATHTUB CAUSED BY GREASE, PAPER, FOOD, HAIR, OR ANY OTHER FOREIGN OBJECTS.