But keep in mind, they are now your clients and customer service is top of the list important.

If you think of real estate investing as a business, which it is, the more customers you have the better right?

It is harder than you think- It's crucial.The third defense is to be a good customer -  list the details of the job, have the materials selected and purchased or be quick to answer questions.  

Most of the existing tenants have chosen the direct deposit route, so there is no question whether their funds arrived on time or not.Our new leases contain late fee provisions, and we quickly trained the existing tenants that the late fees in their original leases meant what was written.

I personally service all of my customers beginning to end and am available through the life of the loan.

I don't recall the brand, but they were a ready to assemble (RTA) model   They are fantastic quality (3/4" plywood boxes, semi custom) and reasonably priced.If you make it up my way, make sure to drop in.

I work full-time at UTC for the College of Business and have an Etsy shop where I do lots of custom watercolors of homes, pets, and weddings that is helping to fund faster growth in rentals. 

For example, if you are looking to connect with other members near you, want to learn from people in a specific area you’d like to invest in, or have a desire to find people interested in certain topics, you could use the search feature here: https://www.biggerpockets.com/search/usersI really like the alerts feature that can quickly guide you to current topics that may be of interest: http://www.biggerpockets.com/alertsThere are a few self-contained guides that you can access here: https://www.biggerpockets.com/guides

For example, if you are looking to connect with other members near you, want to learn from people in a specific area you’d like to invest in, or have a desire to find people interested in certain topics, you could use the search feature here: https://www.biggerpockets.com/search/usersI really like the alerts feature that can quickly guide you to current topics that may be of interest: http://www.biggerpockets.com/alertsThere are a few self-contained guides that you can access here: https://www.biggerpockets.com/guides

Another investor beat me to my first choice property, but James sent a personal customized video response to me via email with a few other, similar recommendations.