It also has a bunch of really unique benefits/tools for your rental portfolio (Lease Indication Tool, Expense Tracking, Maintenance Requests, Rent Collection, Tenant Communication, etc.) in one central place.

After 15 months of patience and good faith communication with Robert, we have turned this account over to a collection agency and will seek all legal avenues until we are paid in full.

What does your lease say as to acceptable methods of communication?

My follow-up is whether direct communications with tenants, vendors, or attorneys (via email, phone, or meetings) would be considered eligible hours.

It also has a bunch of really unique benefits/tools for your rental portfolio (Lease Indication Tool, Expense Tracking, Maintenance Requests, Rent Collection, Tenant Communication, etc.) in one central place.

Investors, in particular, expect lightning-fast communication since deals can evaporate in a matter of hours.Here’s the hard truth:Slow response = lost trust.

After 15 months of patience and good faith communication with Robert, we have turned this account over to a collection agency and will seek all legal avenues until we are paid in full. 

Vet sponsors hard: track record across cycles, fee structure, downside scenarios, investor communications, skin in the game, and third-party references.Leveraging those gains into local rentals (especially mid-to-long-term) is a great next move and gives you more hands-on control.

From a renter survey: tenants move for a new job, for a change in family size, but the single largest reason (62%) is because their landlord sucks, does not communicate, does not maintain..

Proactive communication!