Hospital, Guesty, Oh My!
Most Popular Reply
John UnderwoodPro Member
Investor · Greer, SC · Member since 2014 · 13k+ posts · 17k+ votesQuote from @James Carlson:
A bit old-school here, but unless you've got multiple properties, I'd use Airbnb and save the money you'd spend on other platforms.
Maybe I'd consider something like Turno to connect cleaners with your calendar, but most of my STR investors in Colorado -- even those with 2 or 3 properties -- are using Airbnb's existing automated message capabilities.
Others may feel differently.
I agree. VRBO and Airbnb have all the basic communications that I use.
21 Replies
- Real Estate Agent · Colorado | stan.store/JamesCarlson · Member since 2014 · 2k+ posts · 2k+ votes1y
A bit old-school here, but unless you've got multiple properties, I'd use Airbnb and save the money you'd spend on other platforms.
Maybe I'd consider something like Turno to connect cleaners with your calendar, but most of my STR investors in Colorado -- even those with 2 or 3 properties -- are using Airbnb's existing automated message capabilities.
Others may feel differently.
- 1yJohn UnderwoodPro MemberInvestor · Greer, SC · Member since 2014 · 13k+ posts · 17k+ votes
Quote from @James Carlson:
A bit old-school here, but unless you've got multiple properties, I'd use Airbnb and save the money you'd spend on other platforms.
Maybe I'd consider something like Turno to connect cleaners with your calendar, but most of my STR investors in Colorado -- even those with 2 or 3 properties -- are using Airbnb's existing automated message capabilities.
Others may feel differently.
I agree. VRBO and Airbnb have all the basic communications that I use.
- 1yMike GrudzienPro MemberLender · Eugene, OR · Member since 2019 · 2k+ posts · 1k+ votes
Quote from @John Underwood:
Quote from @James Carlson:
A bit old-school here, but unless you've got multiple properties, I'd use Airbnb and save the money you'd spend on other platforms.
Maybe I'd consider something like Turno to connect cleaners with your calendar, but most of my STR investors in Colorado -- even those with 2 or 3 properties -- are using Airbnb's existing automated message capabilities.
Others may feel differently.
I agree. VRBO and Airbnb have all the basic communications that I use.
Same here. I agree. Airbnb & VRBO is all I use.
- Thanks James. Is it automated or do you reply individually to every guest 24/7?
Quote from @John Underwood:
Quote from @James Carlson:
A bit old-school here, but unless you've got multiple properties, I'd use Airbnb and save the money you'd spend on other platforms.
Maybe I'd consider something like Turno to connect cleaners with your calendar, but most of my STR investors in Colorado -- even those with 2 or 3 properties -- are using Airbnb's existing automated message capabilities.
Others may feel differently.
I agree. VRBO and Airbnb have all the basic communications that I use.
- 1yJohn UnderwoodPro MemberInvestor · Greer, SC · Member since 2014 · 13k+ posts · 17k+ votesSet it and forget it. It is automated.
Quote from @Kwanza P.:
Thanks James. Is it automated or do you reply individually to every guest 24/7?Quote from @John Underwood:
Quote from @James Carlson:
A bit old-school here, but unless you've got multiple properties, I'd use Airbnb and save the money you'd spend on other platforms.
Maybe I'd consider something like Turno to connect cleaners with your calendar, but most of my STR investors in Colorado -- even those with 2 or 3 properties -- are using Airbnb's existing automated message capabilities.
Others may feel differently.
I agree. VRBO and Airbnb have all the basic communications that I use.
- Attorney · Salt Lake City, UT · Member since 2025 · 144 posts · 180 votes1y
Quote from @Kwanza P.:
What guest communication platform do you utilize? I was researching hospitable but looks like they are not as integrated with bookkeeping capabilities as is Guesty, for example.
KwanzaChoosing the right guest communication platform really depends on your specific needs—whether you're primarily focused on automating messages, streamlining operations, integrating with accounting tools, or all of the above. You've looked into Hospitable, which is widely loved for its simplicity and automation capabilities, but you're right to notice that it lacks deeper integration with bookkeeping systems. That becomes a real limitation as your short-term rental operation grows more complex or if you manage multiple properties.
Hospitable (formerly Smartbnb) is known for being one of the best platforms for automated messaging across Airbnb, Vrbo, and Booking.com. It excels in guest communication, with highly customizable templates, smart scheduling rules, and even automated review responses. It's also user-friendly and affordable, making it a popular choice for individual hosts or small teams. However, its downside is that it doesn’t offer robust financial tools or integrate well with accounting software like QuickBooks or Xero. If managing guest communication is your top priority and you don't need detailed owner statements or financial reporting, Hospitable is a solid choice.
Guesty, on the other hand, is a more comprehensive property management system (PMS) that includes guest communication but goes much further. It has strong financial features like QuickBooks integration, owner statements, and the ability to track expenses, automate payouts, and manage payments. If you're managing several listings or working with co-owners, Guesty makes a lot of sense—especially if you're seeking an all-in-one platform that handles operations, communication, and bookkeeping. The trade-off is that Guesty is more expensive and has a steeper learning curve, particularly the "Pro" version that’s geared toward professional managers. The lighter “Guesty for Hosts” version is more accessible but has fewer features.
If you're looking for something in between, platforms like Lodgify and Hostaway strike a balance. Lodgify provides a built-in website builder alongside guest communication, calendar syncing, and some financial tools, including QuickBooks integration. Hostaway is particularly strong for those looking for both automation and scalability—it supports communication, accounting, and channel management, and integrates with tools like Xero and QuickBooks. Another excellent option, especially for those managing on behalf of others or needing trust accounting, is OwnerRez. While not as sleek or modern in its UI, it offers powerful accounting features, solid messaging automation, and integrations with major software platforms.
Ultimately, if your priorities are strong guest communication paired with clean financial tracking, and you're planning to scale or manage properties for others, Guesty or Hostaway are likely your best options. For accounting-heavy operations—especially where you need detailed P&Ls or owner reporting—OwnerRez is arguably the best in class. On the other hand, if you're still in the early stages and need streamlined messaging without the financial overhead, Hospitable is a fantastic starting point.
Note: This information is for educational and informational purposes only and does not constitute legal, tax, financial, or investment advice. No attorney-client, fiduciary, or professional relationship is established through this communication.Quote from @Lauren Robins:
Quote from @Kwanza P.:
What guest communication platform do you utilize? I was researching hospitable but looks like they are not as integrated with bookkeeping capabilities as is Guesty, for example.
KwanzaChoosing the right guest communication platform really depends on your specific needs—whether you're primarily focused on automating messages, streamlining operations, integrating with accounting tools, or all of the above. You've looked into Hospitable, which is widely loved for its simplicity and automation capabilities, but you're right to notice that it lacks deeper integration with bookkeeping systems. That becomes a real limitation as your short-term rental operation grows more complex or if you manage multiple properties.
Hospitable (formerly Smartbnb) is known for being one of the best platforms for automated messaging across Airbnb, Vrbo, and Booking.com. It excels in guest communication, with highly customizable templates, smart scheduling rules, and even automated review responses. It's also user-friendly and affordable, making it a popular choice for individual hosts or small teams. However, its downside is that it doesn’t offer robust financial tools or integrate well with accounting software like QuickBooks or Xero. If managing guest communication is your top priority and you don't need detailed owner statements or financial reporting, Hospitable is a solid choice.
Guesty, on the other hand, is a more comprehensive property management system (PMS) that includes guest communication but goes much further. It has strong financial features like QuickBooks integration, owner statements, and the ability to track expenses, automate payouts, and manage payments. If you're managing several listings or working with co-owners, Guesty makes a lot of sense—especially if you're seeking an all-in-one platform that handles operations, communication, and bookkeeping. The trade-off is that Guesty is more expensive and has a steeper learning curve, particularly the "Pro" version that’s geared toward professional managers. The lighter “Guesty for Hosts” version is more accessible but has fewer features.
If you're looking for something in between, platforms like Lodgify and Hostaway strike a balance. Lodgify provides a built-in website builder alongside guest communication, calendar syncing, and some financial tools, including QuickBooks integration. Hostaway is particularly strong for those looking for both automation and scalability—it supports communication, accounting, and channel management, and integrates with tools like Xero and QuickBooks. Another excellent option, especially for those managing on behalf of others or needing trust accounting, is OwnerRez. While not as sleek or modern in its UI, it offers powerful accounting features, solid messaging automation, and integrations with major software platforms.
Ultimately, if your priorities are strong guest communication paired with clean financial tracking, and you're planning to scale or manage properties for others, Guesty or Hostaway are likely your best options. For accounting-heavy operations—especially where you need detailed P&Ls or owner reporting—OwnerRez is arguably the best in class. On the other hand, if you're still in the early stages and need streamlined messaging without the financial overhead, Hospitable is a fantastic starting point.
Note: This information is for educational and informational purposes only and does not constitute legal, tax, financial, or investment advice. No attorney-client, fiduciary, or professional relationship is established through this communication.Wow, thanks Lauren for the detailed response and analysis! One more question -- what if I decide to switch from one PMS to another because I decide I need different features or capabilities? Do any of these systems make the switch easier vs harder?
- Attorney · Salt Lake City, UT · Member since 2025 · 144 posts · 180 votes1y
Quote from @Kwanza P.:
Quote from @Lauren Robins:
Quote from @Kwanza P.:
What guest communication platform do you utilize? I was researching hospitable but looks like they are not as integrated with bookkeeping capabilities as is Guesty, for example.
KwanzaChoosing the right guest communication platform really depends on your specific needs—whether you're primarily focused on automating messages, streamlining operations, integrating with accounting tools, or all of the above. You've looked into Hospitable, which is widely loved for its simplicity and automation capabilities, but you're right to notice that it lacks deeper integration with bookkeeping systems. That becomes a real limitation as your short-term rental operation grows more complex or if you manage multiple properties.
Hospitable (formerly Smartbnb) is known for being one of the best platforms for automated messaging across Airbnb, Vrbo, and Booking.com. It excels in guest communication, with highly customizable templates, smart scheduling rules, and even automated review responses. It's also user-friendly and affordable, making it a popular choice for individual hosts or small teams. However, its downside is that it doesn’t offer robust financial tools or integrate well with accounting software like QuickBooks or Xero. If managing guest communication is your top priority and you don't need detailed owner statements or financial reporting, Hospitable is a solid choice.
Guesty, on the other hand, is a more comprehensive property management system (PMS) that includes guest communication but goes much further. It has strong financial features like QuickBooks integration, owner statements, and the ability to track expenses, automate payouts, and manage payments. If you're managing several listings or working with co-owners, Guesty makes a lot of sense—especially if you're seeking an all-in-one platform that handles operations, communication, and bookkeeping. The trade-off is that Guesty is more expensive and has a steeper learning curve, particularly the "Pro" version that’s geared toward professional managers. The lighter “Guesty for Hosts” version is more accessible but has fewer features.
If you're looking for something in between, platforms like Lodgify and Hostaway strike a balance. Lodgify provides a built-in website builder alongside guest communication, calendar syncing, and some financial tools, including QuickBooks integration. Hostaway is particularly strong for those looking for both automation and scalability—it supports communication, accounting, and channel management, and integrates with tools like Xero and QuickBooks. Another excellent option, especially for those managing on behalf of others or needing trust accounting, is OwnerRez. While not as sleek or modern in its UI, it offers powerful accounting features, solid messaging automation, and integrations with major software platforms.
Ultimately, if your priorities are strong guest communication paired with clean financial tracking, and you're planning to scale or manage properties for others, Guesty or Hostaway are likely your best options. For accounting-heavy operations—especially where you need detailed P&Ls or owner reporting—OwnerRez is arguably the best in class. On the other hand, if you're still in the early stages and need streamlined messaging without the financial overhead, Hospitable is a fantastic starting point.
Note: This information is for educational and informational purposes only and does not constitute legal, tax, financial, or investment advice. No attorney-client, fiduciary, or professional relationship is established through this communication.Wow, thanks Lauren for the detailed response and analysis! One more question -- what if I decide to switch from one PMS to another because I decide I need different features or capabilities? Do any of these systems make the switch easier vs harder?
Guesty, Hostaway, and Lodgify offer smoother transitions because they support direct OTA integrations and often assist with onboarding, syncing bookings, and reestablishing automations. Hospitable is easy to disconnect from but doesn’t retain guest history or booking data, so you’ll lose communication records unless you’ve backed them up separately. OwnerRez requires more manual setup during migration but offers great long-term control if you're prioritizing accounting and customization.
- Rental Property Investor · Arlington, TX · Member since 2016 · 706 posts · 611 votes1y
Kwanza,
You are correct about Hospitable. Hospitable used to be the leader in guest messaging, but they redirected their ventures to become a PMS and dropped the ball when AI emerged. If you're only looking for guest messaging, and depending on what platforms you are listed on, you can use the tools in Airbnb and VRBO. If you are listed on multiple platforms and need a more robust solution, consider PMPs like Guesty, Hostfully (which I use), Hostaway, etc., to manage your guest messaging and get the bookkeeping capabilities. Most of these PMP software are also integrated with AI, such as Hostbuddy and Yada, which can generate smart replies based on your listing and previous responses to questions. I use Hostbuddy, and it is integrated with my PMP, which is Hostfully.
Guesty is overpriced, in my opinion, for only utilizing bookkeeping and guest messaging. You can achieve the same features with Hostfully, but PMPs are always goal-oriented. If you're looking for guest messaging and bookkeeping, I'd suggest Hostaway or Hostfully, among others, if you're trying to save money and get both features.
- 1yAndrew SteffensBusiness MemberTampa, FL · Member since 2022 · 4k+ posts · 3k+ votes
If you have 1-5 or even 10 units no need for a PMS. If you manage for others or exceed 5-10 units then look into the PMS, otherwise its a waste of money. Airbnb/VRBO apps + some Google Spreadsheets will do just fine.
Vacation Rentals of Florida53 Reviews- Real Estate Broker · Charlotte NC · Member since 2023 · 14 posts · 7 votes1y
@Andrew Steffens respectfully I have to strongly disagree with you if you have more than one property and you don't have a property management software to handle your channel management and guest communication along with proper templates for guest communication then you're not doing your self justice or your guest justice.
anything over one property should absolutely be connected to a property management software, it's about how you can automate and reduce friction rather than using Google spreadsheets or anything else that may require plenty of manual entry and input.
- Real Estate Agent · Salt Lake City, UT · Member since 2020 · 490 posts · 205 votes1y
Quote from @Kwanza P.:
What guest communication platform do you utilize? I was researching hospitable but looks like they are not as integrated with bookkeeping capabilities as is Guesty, for example.
KwanzaI use IGMS
Quote from @Jeremy Jareckyj:
Quote from @Kwanza P.:
What guest communication platform do you utilize? I was researching hospitable but looks like they are not as integrated with bookkeeping capabilities as is Guesty, for example.
Thanks Jeremy. What draws you to them ?
KwanzaI use IGMS
- 1yPeter StewartBusiness MemberReal Estate Broker · Indianapolis, IN · Member since 2018 · 160 posts · 168 votes
I have used Hospitable since 2022 to manage multiple STR's and I love it.
I integrate with Pricelabs (dynamic pricing) and ResortCleaning (cleaners) and that's all I need.I
I do use Quickbooks for bookkeeping but my bookkeeper just pulls the Airbnb and VRBO statements directly from those sites, so I don't really need an integration there.
- 1yMichael BaumPro MemberOlympia, WA · Member since 2016 · 8k+ posts · 7k+ votes
I am with those that manage through the built in tools. Easy to do really.
- Thanks Michael. Can you say more about?
Quote from @Michael Baum:
I am with those that manage through the built in tools. Easy to do really.
- Real Estate Broker · Charlotte NC · Member since 2023 · 14 posts · 7 votes1y
my go to software is hospitable because it has the best guest communication available to their subscribers and also as a property management software it checks all the boxes for me along with me connecting to price labs
- 9moCliff H.Pro MemberRental Property Investor · Nashua, NH · Member since 2014 · 610 posts · 486 votes
A lot of the comments here are referencing dated feature sets. Evaluating both Guesty Lite and Hospitable and OwnerRez at this very moment and broke out my impressions between Guesty Lite and Hospitable at the following post:
https://www.biggerpockets.com/forums/530/topics/1176628-gues...
I may come back to OwnerRez down the line as well. I did appreciate their upfront, no-commission pricing tiers, but I just didn't have the time to get through their kitchen sink approach to features and the lack of a mobile app and dated UX was too big a hill for me to climb at this time.
- Member since 2019 · 1k+ posts · 292 votes9mo
We’ve looked at both. Hospitable is great for clean, simple guest messaging and automations, but it’s pretty light on bookkeeping. Guesty is more robust overall—especially for accounting, reporting, and integrations—so if financial tracking and scale matter, Guesty tends to be the better fit. It really comes down to whether you want best-in-class messaging or a more all-in-one system.
- Property Manager · Mammoth Lakes, CA · Member since 2014 · 263 posts · 230 votes8mo
I would suggest using ANYTHING but Guesty. We have been with them for about 18 months now and while what they offer is pretty incredible in theory, they have royally dropped the ball in so many aspects. I chose to pay the higher price tag and go with Guesty over Hospitable because of the robust owner accounting features, but there has been some kind of software "glitch" almost every single month that has caused me to have to go through reservations manually. (eg- cancelled reservations show up on statements with original amounts, markups being added on by the software after an accounting period was already closed, etc etc). The worst part is that the customer service is an absolute joke. The last "glitch" we encountered took them 12 days before someone would actually talk to me, and once that happened, the issue was fixed within the hour. I had to threaten legal action before someone would respond to an email.
- Property Manager · Melbourne, FL · Member since 2019 · 561 posts · 196 votes2w
On your question about switching later, keep your message templates and property instructions in a file you control. I'd also ask each provider what happens to existing reservations and scheduled messages during the move. That's where I'd want a clear handover plan.
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