Anyone have success with AHP servicing?

Question

Ive been researching the company but can't find any reviews or much info from current investors. Any current investors out there?..what has been your experience

Paul Chapey · Answer

@Quentin McNew I received my redemption in September. That was from a March request. Their communication wasn't good, and they were unable to commit to a time frame. However, in August, they said the redemption would take place in September. To their credit, they kept to their word on that. It was a sizeable, partial redemption.
Try to contact Jorge Newberry. He'll give you a straight estimate.

Quentin McNew · Answer

@Bruce Coleman @Paul Chapey I have been with AHP servicing couple years and do monthly deposit to them as my system "pay myself first". I have never tried to "redeem" my money back from them, so never knew if it was trouble. I thought it was within 60 days and 10% return goes to 8% if withdraw.

I have requested my whole account of funds back to get me liquidity on October 19th, 2020 and still have not got ANYTHING. I did this investment, because believe in the model and thought this was liquid. Otherwise would of just kept 100% control and invested in real estate or index funds.

Have you successfully redeemed your funds from AHP servicing before? Or are you still waiting after requesting from April 2020?

This all seems very interesting to me, especially after watching Bernie Madoff and Ponzi schemes.

Jason Monaco · Answer

@Bruce Coleman Thanks for the update Bruce. keep us posted. stay well

Bruce Coleman · Answer

@Jason Monaco

Hi Jason,

Like most things in life, there’s good news and bad news with AHP.

I am still receiving 10% consistently each month. That’s the good news.

The bad news is that like @Paul Chapey, I requested a redemption (return of funds invested) on April 30th and have recurved nothing. I’ve sent several follow up emails. Still no money. Here is the most recent response they’ve sent:

Hi Bruce,

We understand it may seem conflicting, and prolonged time period is of course not ideal.

AHP has to make sure it optimally manages the business, and that includes continuing to invest in the companies future, pay distributions,  and focus on deals that stand to benefit the investors. We anticipate the speed we have been processing redemptions will begin to accelerate. When we are able to move forward with your request a member of our team will reach out. We appreciate your patience during this time.

Thank you

I will let everyone know if I see a return of my initial investment after 4 months and counting.

Jason Monaco · Answer

@bruce

@Bruce Coleman and @Paul Chapey

Do you guys have any updates...are you still getting paid your monthly dividend? is it still 10%?

Paul Chapey · Answer

I requested a partial redemption on March 23. I was informed it would take 30 days. After 30 days, I emailed and requested the redemption. They responded it will take 60 days from the date of request. What's annoying is that now I feel like I'm chasing my money. They could have sent me notification at some point that they will not be redeeming in 30 days but instead 60. They were not proactive. This is not the way investors should be treated.

Bruce Coleman · Answer

@Jason Monaco

Success.... depends on how you quantify it.

I have done business with AHP Servicing and AHP Fund got about 3 years now. They have consistently paid the 10% or 12%, depending on the fund, they advertise. A couple years ago, I did request they redeem a portion I had invested and I believe it took a few weeks, but it was no big deal.

Those are the pros for investing with them.

Here are the cons I have noticed.

Their investor portal is clunky. It is tricky to navigate and interpret. The information is there, but it is not modern or intuitive.

They are notoriously late in providing you with a K-1 statement. I just received 2019 K-1 last week. 2018 K-1 was not quite as late, but nearly so. 2018 they promised they were utilizing a different preparer and would not have this issue.

They are difficult to communicate with. They have an email that links you to a customer service team. Do not expect a same day response or a next day response. Do not expect an automated response saying we received your email.

Last con is that I’m having difficulty getting them to return money I have invested. When I hit the redeem button on their website and input an amount, it seems to accept my request. I say seems to but I never received a confirmation email. Nothing within my Investor portal suggests I made the request. I’ve emailed the AHP Servicing Team (customer service) and received no response after 2 business days. Typically it does take them awhile to respond, so I’m a little concerned. I haven’t hit the panic button quite yet.

On the whole, my experience is you do get your money, but the service is lacking.

Anyone have success with AHP servicing?

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