I'm posting this here because I think I have a legal issue, but I'm not sure. If this needs to be moved, please do so.
Our water bill suddenly became very high these past few months. Someone from the water company (Aqua) came and checked to see if the meter was broken. They said it wasn't. So we had a plumber come and check for leaks. None were found, but they looked at the meter and told us it WAS broken. So we sent that report to the water company. Their response to us was "Our guy said it wasn't broken. So it's not broken." They wouldn't even entertain the idea that they were wrong! Now I'm stuck with a huge bill and they're threatening to shut our water off.
I don't know exactly who is right or who isn't, but something needs to be done. Any advice?
The water company is coming tomorrow to replace our meter. Hopefully this will lead to the issue being solved.
I can't remember exactly what the plumber said, unfortunately. I do have his written statement somewhere, though. I'm currently very frustrated that it's not among the rest of the "Water" related files. And yes, the meter was still running with the water main turned off.
I am glad to hear that they are changing out the meter. If the main is off and the meter is still running that is for sure a bad meter, or the shut off is broken but that is less likely. Hope this resolves this for you.