Arizona Property Mgmt Recommendations?

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Arizona Property Mgmt Recommendations?

Kate Luna
Investor · San Antonio | Austin | Dallas | Houston · Member since 2025 · 44 posts · 21 votes

Hi everyone, I'm looking at investing in a multi family (either 2 - 4 unit in the Phoenix (maybe) or other metro city in Arizona.

I'm interested in a property management company that can handle both STR and LTR.

If you have recommendations for a reputable company, I'd appreciate it. 

Thank you.

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Drew SygitBusiness Member
Property Manager · Royal Oak, MI · Member since 2012 · 13k+ posts · 9k+ votes
9mo
Quote from @Kate Luna:

Hi everyone, I'm looking at investing in a multi family (either 2 - 4 unit in the Phoenix (maybe) or other metro city in Arizona.

I'm interested in a property management company that can handle both STR and LTR.

If you have recommendations for a reputable company, I'd appreciate it. 

Thank you.


In our experience, a PMC can NOT use the same team to handle LTR and STR.
STR guests expect a much higher level of service, which requires 24/7 service, which COSTS more.
Most LTR PMCs focus on responding to tenants within 24 hours or less.
STR guests expect responses in less than an hour - if not immediate answering of their calls!
Typically a PMC need offshore staff to quickly handle after-hours stuff.
The other big challenge is cleanings between guests. Often you have 1-day or less. VERY difficult to have a crew(s) that can do this and do it well (one of biggest STR guest complaints is about cleaning issues).

A PMC CAN typically handle LTR and MTR.
MTR guests typically stay for at least 30 days, many 90 days or more.
Usually, they are fine with a response within 24 hours.
More time to schedule cleanings between guests.

[email protected]248-209-6824
Logical Property Management4.9469 Reviews
WebsiteView Page
1Reply
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  • Logan Richard laine
    Member since 2022 · 6 posts · 0 votes
    9mo

    Hi, not sure if they do STRs but I’ve been using Valentine Property Management for a long term rental I have for several years now and they have been nothing short of amazing. Here’s their office number 602-866-0150. Good luck out there!

    0Reply
    • Kate Luna
      OP
      Investor · San Antonio | Austin | Dallas | Houston · Member since 2025 · 44 posts · 21 votes
      9mo
      Quote from @Logan Richard laine:

      Hi, not sure if they do STRs but I’ve been using Valentine Property Management for a long term rental I have for several years now and they have been nothing short of amazing. Here’s their office number 602-866-0150. Good luck out there!

       Thank you @Logan Richard laine! I'll be reaching out to them shortly!

      0Reply
  • Jim ElflineBusiness Member
    Property Manager · Scottsdale, AZ · Member since 2024 · 2 posts · 0 votes
    9mo

    Hello, my name is Jim Elfline and I am the Owner and Designated Broker for Keyrenter Premier Property Management.  Would be happy to talk to you about our services and how best we can be of assistance.  My number is 480-400-6040 ext. 100.  

    [email protected]480-400-6040
    Keyrenter Premier Property Management
    WebsiteView Page
    0Reply
    • Kate Luna
      OP
      Investor · San Antonio | Austin | Dallas | Houston · Member since 2025 · 44 posts · 21 votes
      9mo
      Quote from @Jim Elfline:

      Hello, my name is Jim Elfline and I am the Owner and Designated Broker for Keyrenter Premier Property Management.  Would be happy to talk to you about our services and how best we can be of assistance.  My number is 480-400-6040 ext. 100.  


      Great to meet you, Jim. Thank you for your website. I'm reviewing it now and I'll reach out if I have any questions!

      0Reply
  • Patrick O'SullivanBusiness Member
    Property Manager · Phoenix, AZ · Member since 2024 · 551 posts · 210 votes
    9mo

    Hi @Kate Luna, I specialize in multifamily investment and property management. Happy to connect and talk more about your investment goals.

    [email protected]480-795-7938
    get MULTIfamily Property Management4.7214 Reviews
    WebsiteView Page
    0Reply
  • Drew SygitBusiness Member
    Property Manager · Royal Oak, MI · Member since 2012 · 13k+ posts · 9k+ votes
    9mo
    Quote from @Kate Luna:

    Hi everyone, I'm looking at investing in a multi family (either 2 - 4 unit in the Phoenix (maybe) or other metro city in Arizona.

    I'm interested in a property management company that can handle both STR and LTR.

    If you have recommendations for a reputable company, I'd appreciate it. 

    Thank you.


    In our experience, a PMC can NOT use the same team to handle LTR and STR.
    STR guests expect a much higher level of service, which requires 24/7 service, which COSTS more.
    Most LTR PMCs focus on responding to tenants within 24 hours or less.
    STR guests expect responses in less than an hour - if not immediate answering of their calls!
    Typically a PMC need offshore staff to quickly handle after-hours stuff.
    The other big challenge is cleanings between guests. Often you have 1-day or less. VERY difficult to have a crew(s) that can do this and do it well (one of biggest STR guest complaints is about cleaning issues).

    A PMC CAN typically handle LTR and MTR.
    MTR guests typically stay for at least 30 days, many 90 days or more.
    Usually, they are fine with a response within 24 hours.
    More time to schedule cleanings between guests.

    [email protected]248-209-6824
    Logical Property Management4.9469 Reviews
    WebsiteView Page
    1Reply
    • Kate Luna
      OP
      Investor · San Antonio | Austin | Dallas | Houston · Member since 2025 · 44 posts · 21 votes
      9mo
      Quote from @Drew Sygit:
      Quote from @Kate Luna:

      Hi everyone, I'm looking at investing in a multi family (either 2 - 4 unit in the Phoenix (maybe) or other metro city in Arizona.

      I'm interested in a property management company that can handle both STR and LTR.

      If you have recommendations for a reputable company, I'd appreciate it. 

      Thank you.


      In our experience, a PMC can NOT use the same team to handle LTR and STR.
      STR guests expect a much higher level of service, which requires 24/7 service, which COSTS more.
      Most LTR PMCs focus on responding to tenants within 24 hours or less.
      STR guests expect responses in less than an hour - if not immediate answering of their calls!
      Typically a PMC need offshore staff to quickly handle after-hours stuff.
      The other big challenge is cleanings between guests. Often you have 1-day or less. VERY difficult to have a crew(s) that can do this and do it well (one of biggest STR guest complaints is about cleaning issues).

      A PMC CAN typically handle LTR and MTR.
      MTR guests typically stay for at least 30 days, many 90 days or more.
      Usually, they are fine with a response within 24 hours.
      More time to schedule cleanings between guests.

       Thanks for explaining the difference, @Drew Sygit! That is helpful!

      0Reply
  • Jared CooperPro Member
    Rental Property Investor · Scottsdale, AZ · Member since 2020 · 24 posts · 8 votes
    9mo

    Just be aware that under Arizona law, property management may only be performed by a licensed realtor. LTR this is par for the course, however STRs can be tricky. There are methods to legally navigate the law to ensure the STR is managed within the law. Just be aware, as I discovered this when I moved here.

    In Arizona, property management for others requires a real estate broker’s license, as established under A.R.S. § 32-2121 and managed under A.R.S. § 32-2173. Specifically, managing, leasing, or renting real estate for compensation requires a licensed broker or an authorized licensee working under a broker.

    1Reply
    • Kate Luna
      OP
      Investor · San Antonio | Austin | Dallas | Houston · Member since 2025 · 44 posts · 21 votes
      9mo
      Quote from @Jared Cooper:

      Just be aware that under Arizona law, property management may only be performed by a licensed realtor. LTR this is par for the course, however STRs can be tricky. There are methods to legally navigate the law to ensure the STR is managed within the law. Just be aware, as I discovered this when I moved here.

      In Arizona, property management for others requires a real estate broker’s license, as established under A.R.S. § 32-2121 and managed under A.R.S. § 32-2173. Specifically, managing, leasing, or renting real estate for compensation requires a licensed broker or an authorized licensee working under a broker.

      I had no idea about this @Jared Cooper. Thank you for the insight. This is helpful.

      0Reply
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