Major lack of communication with property manager. Extreme rush to get us set up, paid, signed and utilities transferred. Once our end was completed it was radio silence. Felt extremely uncomfortable during the move in process. Only communication we ever got was from the agent who couldn’t assist with further needs. Waiting multiple business days for response from property manager (if getting one at all). Not only for move in and potential lease break options but also for simple answers on utilities. Such as if water is included thru the rent portal, etc.. Told multiple times we’d be called by property manager (Chris). 2 direct transfers to Chris’s lines. Never answered those either. With no opportunity for VM. We kept being told “we’ll hear from Chris as it gets closer as our move in date was weeks ahead of time”.. I’m sorry but waiting weeks to be given a simple update on how it is that utilities work as far as activating water is unacceptable. Especially when you have the separate utility website daily hanging it over my head that my “move in date is starting soon and you still have yet to activate water”.. which we attempted to do but could not as city of Phoenix was a greyed out option.. hence needed the information from Chris on how water needs to be set up/paid.. I had to emphasize numerous times that we were waiting in a response from Chris. It seems no one was on the same page.. between Chris and his agent along with the utility team. Overall a negative experience. We ultimately paid a lease break of 3x rent before we ever even took keys for the property. And before you respond.. I understand a contract was signed. My issue was never breaking a lease. My issue was getting the answer on what my options weigh.. Chris’s lack of attentiveness, willingness to communicate/take a phone call and obvious care of care of the situation was worth every penny of the lease break. Take care.

We are dissatisfied with the cleanliness of the rental. Be cautious of KeyRenter. Not even cleanliness, it’s not clean at all, it looks like sheets were changed and they tried to clean the bathroom and ran. There are not mattress pads on 2 of the 3 beds, blood stains on the master mattress. We came in to air set on 79 in Scottsdale, we promptly turned it down. It stopped working completely the following day. Thankfully the second ac unit for the bedrooms works very well. In late afternoon and evening kitchen family room and living room is unusable due to the air not working. We brought pizza in to enjoy since we got here late of our first day of our 7 month rental. There were no paper towels to be found, thankfully we had two beverage napkins from our flight, it was so hot in home we ate outside, the outdoor area is the only nice thing I can say about this home. It’s older and that is fine we knew that when we rented, but it is filthy. We are cleaning ourselves after an offer to send cleaning crew back in, we refused because if they didn’t clean it properly the first time, why would they clean it properly when called back. There was hair in both showers and the towels. Urine on the back of seat on toilet. Q-tips on floor in master bath and one of the secondary bedrooms. Master bed mattress has blood and dried wet stains on it. So dusty, they dusted the main items dressers and big main tables and buffet table, our socks and feet were black from the tile floors. 1 and half rolls of toilet paper for the house no garbage bags for the kitchen trash can. Also I’d say 80% of all towels are stained or bleaches as well. I don’t expect to be given supplies for entirety of the stay, but enough so you don’t need to go to store the morning after you arrive. Spent all weekend cleaning and washing all the dishes of a fully furnished rental. I took out all dishes and wiped down cabinets and drawers in kitchen. Even found a garlic clove in one of the kitchen drawers. When we called keyrenter we were told the homeowner is responsible for providing items in the home. The property manager Chris also cut myself and my husband off several times on the phone. And said he personally inspected it and found it reasonable. Well unfortunately we disagree with that. The pans were in such terrible shape we had to go buy a couple pans until ours our are shipped here. It really is unacceptable the condition of the home. Cabinets taped with scotch tape to keep them closed other wise you come back in kitchen and they are open again after closing them. Also microwave and toaster were so greasy from buildup of not being cleaned my fingers stuck to them. They neighborhood is lovely and outside is nice and relaxing just wish inside matched that experience. Like other people that left reviews we felt the excessive fees were overdone as well almost $800 in non refundable fees associated with move in to the property. Hopefully the air conditioning gets fixed soon. Welcome home! Is all I can say. Also was told the the vendors about the lack of mattress pads that we complained very loudly, well yes we did after we felt ignored and that the property manager thinks it is acceptable they way we moved in.

Avoid this company if you're someone looking for a rental. They claim they charge $65 to apply for a rental, then make you jump through a ridiculous application process and take your $65, and ONLY THEN do you find out that you also need to sign up for an additional $30-per-year "PetScreening" service in order to "complete" your application - EVEN IF YOU HAVE NO ANIMALS, OR ONLY HAVE SERVICE ANIMALS. Unethical business practices at best, and illegal at worst. Have requested a refund and will be doing a chargeback through my CC if its refused.

If you enjoy excessive fees and unnecessary hurdles just to secure a rental, Keyrenter Premiere won’t disappoint. Beyond the $65 application fee, renters are required to pay an additional $50 for insurance and HVAC filter programs. Pet owners face yet another mandatory cost: a $30 monthly third-party subscription to track and verify pets through an unfamiliar system that offers little clarity or value. Within minutes of being confronted with these charges, attempts to receive assistance or a refund went nowhere, and the hoops only continued to increase. No phone call was made, and all communication abruptly ceased. Thank you, Keyrenter.

The Keyrenter team did a great job finding a tenant at the right price for my property. I can highly recommend them as a residential management company. Stephanie and Corrina are also great communicators during the process. Great job to you both.

Our experience with Keyrenter Premier has been fantastic. Corinna was beyond helpful with our move in process, willing to help us at the apartment within 15 minutes on a holiday weekend. She had been very responsive with all of our communication ahead of time and helped us out of a bind. It's hard to find a property manager that has the servicing ability of Keyrenter, they are top notch and I'd recommend them to anyone looking to rent here in the Phoenix area.

Working with Keyrenter has been such a breath of fresh air! From start to finish, the process was smooth, transparent, and super easy. The amount of automation Keyrenter has deployed makes everything seamless...from application through move in and beyond. I'm grateful they've put tools in place that make tenant support and communication quick and fruitful. Kenan has been a stellar contact from day one! He's a top-notch communicator and all around great person to work with. I love my new place and expect the rest of my time here will meet or exceed my current experience with Keyrenter based on how great they've been so far!

Update: After 8yrs of owning my property and having it managed by Keyrenter Premier, I'm still super happy! They offer great, no stress service and keep me informed of any issues. Recently I was offered to have my HVAC unit routinely checked in order to avoid costly emergencies... had it done, and fixed a few minor maintenance items on my terms instead of in the middle of the night... all thanks to their proactive methods - if you need a PM, KRP is the way to gooo!! 5-Star all the way!!  Jim and his team at Keyrenter Premier, Property Management, has made my life easy to say the least!  I live in CA and have a rental property in AZ, which they manage, and they are the utmost professionals.  Taking care of the big and little things that come up with a rental property and taking the stress off of me.  I was in a unique situation, where I was looking for a property to purchase for rental and it was suggested I ask a Property Management company FIRST about the best options.  When I spoke to Jim, he listened, offered great advice, and pointed me in the right direction.  I ended up remodeling the property I purchased and asked Jim to give me some contacts and more advice, which he did.  By the time he vetted and placed a great tenant, it was just shy of 1yr that we had been working together, yet I only paid once my unit was rented.  This is what 'service' is all about!  Thank you for being a wonderful and supportive partner in this process and I look forward to many, many more years, and maybe more properties!!

Major lack of communication with property manager. Extreme rush to get us set up, paid, signed and utilities transferred. Once our end was completed it was radio silence. Felt extremely uncomfortable during the move in process. Only communication we ever got was from the agent who couldn’t assist with further needs. Waiting multiple business days for response from property manager (if getting one at all). Not only for move in and potential lease break options but also for simple answers on utilities. Such as if water is included thru the rent portal, etc.. Told multiple times we’d be called by property manager (Chris). 2 direct transfers to Chris’s lines. Never answered those either. With no opportunity for VM. We kept being told “we’ll hear from Chris as it gets closer as our move in date was weeks ahead of time”.. I’m sorry but waiting weeks to be given a simple update on how it is that utilities work as far as activating water is unacceptable. Especially when you have the separate utility website daily hanging it over my head that my “move in date is starting soon and you still have yet to activate water”.. which we attempted to do but could not as city of Phoenix was a greyed out option.. hence needed the information from Chris on how water needs to be set up/paid.. I had to emphasize numerous times that we were waiting in a response from Chris. It seems no one was on the same page.. between Chris and his agent along with the utility team. Overall a negative experience. We ultimately paid a lease break of 3x rent before we ever even took keys for the property. And before you respond.. I understand a contract was signed. My issue was never breaking a lease. My issue was getting the answer on what my options weigh.. Chris’s lack of attentiveness, willingness to communicate/take a phone call and obvious care of care of the situation was worth every penny of the lease break. Take care.

We are dissatisfied with the cleanliness of the rental. Be cautious of KeyRenter. Not even cleanliness, it’s not clean at all, it looks like sheets were changed and they tried to clean the bathroom and ran. There are not mattress pads on 2 of the 3 beds, blood stains on the master mattress. We came in to air set on 79 in Scottsdale, we promptly turned it down. It stopped working completely the following day. Thankfully the second ac unit for the bedrooms works very well. In late afternoon and evening kitchen family room and living room is unusable due to the air not working. We brought pizza in to enjoy since we got here late of our first day of our 7 month rental. There were no paper towels to be found, thankfully we had two beverage napkins from our flight, it was so hot in home we ate outside, the outdoor area is the only nice thing I can say about this home. It’s older and that is fine we knew that when we rented, but it is filthy. We are cleaning ourselves after an offer to send cleaning crew back in, we refused because if they didn’t clean it properly the first time, why would they clean it properly when called back. There was hair in both showers and the towels. Urine on the back of seat on toilet. Q-tips on floor in master bath and one of the secondary bedrooms. Master bed mattress has blood and dried wet stains on it. So dusty, they dusted the main items dressers and big main tables and buffet table, our socks and feet were black from the tile floors. 1 and half rolls of toilet paper for the house no garbage bags for the kitchen trash can. Also I’d say 80% of all towels are stained or bleaches as well. I don’t expect to be given supplies for entirety of the stay, but enough so you don’t need to go to store the morning after you arrive. Spent all weekend cleaning and washing all the dishes of a fully furnished rental. I took out all dishes and wiped down cabinets and drawers in kitchen. Even found a garlic clove in one of the kitchen drawers. When we called keyrenter we were told the homeowner is responsible for providing items in the home. The property manager Chris also cut myself and my husband off several times on the phone. And said he personally inspected it and found it reasonable. Well unfortunately we disagree with that. The pans were in such terrible shape we had to go buy a couple pans until ours our are shipped here. It really is unacceptable the condition of the home. Cabinets taped with scotch tape to keep them closed other wise you come back in kitchen and they are open again after closing them. Also microwave and toaster were so greasy from buildup of not being cleaned my fingers stuck to them. They neighborhood is lovely and outside is nice and relaxing just wish inside matched that experience. Like other people that left reviews we felt the excessive fees were overdone as well almost $800 in non refundable fees associated with move in to the property. Hopefully the air conditioning gets fixed soon. Welcome home! Is all I can say. Also was told the the vendors about the lack of mattress pads that we complained very loudly, well yes we did after we felt ignored and that the property manager thinks it is acceptable they way we moved in.

Avoid this company if you're someone looking for a rental. They claim they charge $65 to apply for a rental, then make you jump through a ridiculous application process and take your $65, and ONLY THEN do you find out that you also need to sign up for an additional $30-per-year "PetScreening" service in order to "complete" your application - EVEN IF YOU HAVE NO ANIMALS, OR ONLY HAVE SERVICE ANIMALS. Unethical business practices at best, and illegal at worst. Have requested a refund and will be doing a chargeback through my CC if its refused.

If you enjoy excessive fees and unnecessary hurdles just to secure a rental, Keyrenter Premiere won’t disappoint. Beyond the $65 application fee, renters are required to pay an additional $50 for insurance and HVAC filter programs. Pet owners face yet another mandatory cost: a $30 monthly third-party subscription to track and verify pets through an unfamiliar system that offers little clarity or value. Within minutes of being confronted with these charges, attempts to receive assistance or a refund went nowhere, and the hoops only continued to increase. No phone call was made, and all communication abruptly ceased. Thank you, Keyrenter.

The Keyrenter team did a great job finding a tenant at the right price for my property. I can highly recommend them as a residential management company. Stephanie and Corrina are also great communicators during the process. Great job to you both.

Our experience with Keyrenter Premier has been fantastic. Corinna was beyond helpful with our move in process, willing to help us at the apartment within 15 minutes on a holiday weekend. She had been very responsive with all of our communication ahead of time and helped us out of a bind. It's hard to find a property manager that has the servicing ability of Keyrenter, they are top notch and I'd recommend them to anyone looking to rent here in the Phoenix area.

Working with Keyrenter has been such a breath of fresh air! From start to finish, the process was smooth, transparent, and super easy. The amount of automation Keyrenter has deployed makes everything seamless...from application through move in and beyond. I'm grateful they've put tools in place that make tenant support and communication quick and fruitful. Kenan has been a stellar contact from day one! He's a top-notch communicator and all around great person to work with. I love my new place and expect the rest of my time here will meet or exceed my current experience with Keyrenter based on how great they've been so far!

Update: After 8yrs of owning my property and having it managed by Keyrenter Premier, I'm still super happy! They offer great, no stress service and keep me informed of any issues. Recently I was offered to have my HVAC unit routinely checked in order to avoid costly emergencies... had it done, and fixed a few minor maintenance items on my terms instead of in the middle of the night... all thanks to their proactive methods - if you need a PM, KRP is the way to gooo!! 5-Star all the way!!  Jim and his team at Keyrenter Premier, Property Management, has made my life easy to say the least!  I live in CA and have a rental property in AZ, which they manage, and they are the utmost professionals.  Taking care of the big and little things that come up with a rental property and taking the stress off of me.  I was in a unique situation, where I was looking for a property to purchase for rental and it was suggested I ask a Property Management company FIRST about the best options.  When I spoke to Jim, he listened, offered great advice, and pointed me in the right direction.  I ended up remodeling the property I purchased and asked Jim to give me some contacts and more advice, which he did.  By the time he vetted and placed a great tenant, it was just shy of 1yr that we had been working together, yet I only paid once my unit was rented.  This is what 'service' is all about!  Thank you for being a wonderful and supportive partner in this process and I look forward to many, many more years, and maybe more properties!!