Paint job from professional vendor gone wrong. what to do? color doesn't match.

Paint job from professional vendor gone wrong. what to do? color doesn't match.

Colleen F.Pro Member
Investor · Narragansett, RI · Member since 2013 · 8k+ posts · 4k+ votes

I had a paint job done on a property by a professional vendor I used before with an excellent reputation. I was not onsite when they painted and it isn't right. What would you do? .  This is a historic building where two sides require a lift and other sides it is just a ladder. I had the company paint the lift sides and trim a few years ago. 

Had them come back to do window trim due to replacing windows and another area this year as it was peeling.  I went over colors with the crew chief. Match the color on the building, no problem.  Come back to find they prepped doors which was not in the scope of work because but ok they said they would paint them no charge. However I was clear the front door had been painted with oil based paint (It was a double door and was pulled and fully rehabed a year ago but they had done a light sand. I gave them a can of oil based paint.  

Here were the errors:

1. I come back to find the oil paint has been used and a can of latex in the same color has also been used. I don't know where because they have now painted 3 doors including a basement door that was brown latex red and another door they weren't supposed to touch. Did they put the latex over oil, did they mix the paints? 

2.  The main dormers painted in yellow was supposed to be matching paint to the dormer above, not even close. 

3.  The color scheme should match the dormer above with yellow and light brown trim.  It is the wrong yellow and dark brown trim.

What would you do ?  The painting quality is good but I have a latex/oil issue and a color issue.  

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Nathan GesnerBusiness Member
Moderator
Real Estate Broker · Cody, WY · Member since 2010 · 28k+ posts · 41k+ votes
3y
Quote from @Colleen F.:

Don't pay until it's corrected, or negotiate a lower price for the poor job. If he's a true professional, he'll make it right.

The DIY Landlord Book4.7247 Reviews
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  • Nathan GesnerBusiness Member
    Moderator
    Real Estate Broker · Cody, WY · Member since 2010 · 28k+ posts · 41k+ votes
    3y
    Quote from @Colleen F.:

    Don't pay until it's corrected, or negotiate a lower price for the poor job. If he's a true professional, he'll make it right.

    The DIY Landlord Book4.7247 Reviews
  • Colleen F.Pro Member
    OP
    Investor · Narragansett, RI · Member since 2013 · 8k+ posts · 4k+ votes
    3y

    @Nathan Gesner that's what I am going to have to do.  The oil / latex things really is an issue because we specifically did the door in oil to get a better finish so the door didn't stick and now I don't know if they mixed paints or what. And I probably won't know if they put latex on the oil they unless it gets super humid again.  

  • Colleen F.Pro Member
    OP
    Investor · Narragansett, RI · Member since 2013 · 8k+ posts · 4k+ votes
    3y

    @Nathan Gesner they were a true professional and fixed it. Even painted 3 extra doors for free.  I have to say oil latex got me worried but he assured me that it was done correctly. That time will tell as you never know if the rank and file just told the foreman what he wanted to hear.  Got to stay around for those complicated paint jobs.

  • Austin, TX · Member since 2019 · 5k+ posts · 5k+ votes
    3y

    If you use these painters again maybe tape a sheet of paper to the no paint areas that says

    ¡Sin pintura! ~ No Paint!

    You could TRY this and see if you like it (have a small tester mixed first and paint it next to the original paint:  

    Sherwin-Williams ColorSnap Match Pro https://www.sherwin-williams.com/homeowners/products/colorsnap-match-pro

    Good Luck!

  • Melanie ThomasBusiness Member
    Real Estate Broker · San Antonio · Member since 2022 · 1k+ posts · 490 votes
    3y

    So glad to hear there was a positive outcome to this. Def worth keeping this vendor on for future projects. Good luck & happy investing! 

    RentWerx Property Management4.73308 Reviews
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