Vendor · Cedar Rapids, IA · Member since 2016 · 34 posts · 66 votes
A few days ago a tenant reported reported that her refrigerator was performing poorly and didn't seem to be cooling as well as it once had. She complained of food spoiling quickly and frozen items partially thawing. The tenant reporting the problem lives in one unit of a 10 unit building. Our plan was to move a nicer & newer fridge from a neighboring vacant unit into this tenant's unit and then replace the poor performing fridge as time permits prior to the vacant unit becoming occupied.
However, the tenant has now refused to accept the refrigerator from the vacant unit because the previous tenant (of the vacant unit) recently died in a car accident, and the receiving tenant has sited a STRONG fear of ghosts as her reason for refusing our solution to her refrigerator complaint. She is suggesting that a new refrigerator purchased for her unit is the only acceptable solution, and that it be done immediately.
So I'm curious what the community thinks about this? What would you do next?
I don't know the cost, but it might be worth looking into if the original fridge can be repaired. Double check that they simply didn't turn the temp up too.
How did they find out you were reusing a fridge from the dead guy's apartment? If they haven't seen it, you could move it into storage for a day then tell them you took it out of storage for them.
@Douglas Krofcheck Thanks, we did confirm that it was indeed performing poorly and it was decided that because of the age and condition it probably isn't worth repairing.
LOL That's funny. Tell her you have a similar fear of buying a new fridge!!
Honestly though, it's your duty to replace the defective unit, and your plan to do so was fine. I wouldn't get in the habit of running your business based on other peoples' superstitions.
I would tell her she can accept the replacement fridge, keep the old one, or move. But I would also probably just have a look at the old one first to make sure she's not just full of BS and just wants a new fridge.
Sounds like you were planning to purchase a new fridge regardless. I would just put a new one in her apartment rather than playing musical fridges with a vacant unit.
Your call as you have spoken to her, know her history and demeanor etc. but my experience with people that have irrational beliefs to that level is that they don't have just one....I would guess that this won't be the only strange claim/complaint/demand you hear from that person.
Tell her that you actually saw the ghost and threw open the freezer compartment door and shooed the ghost in there and slammed the door shut. Next day you took out the frozen mist and donated it to the neighbors so they could make margaritas with it for their 4th celebration.
Interesting conundrum to say the least. I would first try to convince the tenant that the fridge is not haunted or possessed. Then if that did not work, I would probably offer to buy a new fridge in exchange for the tenant paying a slightly higher rental rate to help offset the cost. Either way, I think you will need to buy a new fridge within the next month or so.
Wow, this is certainly an interesting post. Just from what I've read, I'd tell the tenant that this fridge is the fridge you have for her and unless she has a valid reason why the fridge won't work (like it's 50% of the size of the old fridge), she can either accept or buy a fridge themselves.
I'm big on not setting a bad precedent. You do this for one, you have to do it for all. Another tenant will call and say their dishwasher is possessed and they need a new one. It sounds weird but it will happen if she tells other tenants why she has a new fridge.
@Andy Petzold You have to buy a new fridge for the other unit anyways, right? Tell her she can take the one that is there and available to her now or wait however many days is convenient for you to get the new one. Or, she can buy a cooler and some bags of ice.
Since you have to replace it anyway, I'd just replace it and let it ride. Some battles aren't worth fighting. Home Depot is having a 40% Fourth of July sale on appliances.
For what it's worth, I have a rental where it took me 3 months to get stove and refrigerator from Lowe's (it took them that long to deliver it - I was not happy). A week after the set arrived, we finally had a tenant ready to move in. They asked if I could get rid of the brand new refrigerator because 1) it was too small (20 cu ft); and 2) the freezer was on top. They wanted to use their own "bigger" refrigerator with side by side doors. I was beside myself I mean seriously, that fridge is bigger than the one in my own home.
The rental is in Indiana - I'm in Colorado. I wanted to oblige, so I called my aunt that lives a few miles away and offered it to her for free. She said she didn't have any use for it. I considered donating it to a local charity but seriously, I don't want to have to buy new appliances every time a tenant moves in and out. I told the property manager that the fridge was staying, the tenant was free to move it to any other room in the house if they didn't want it in the kitchen (basement, a room made into a pantry, etc.) but the tenant was still responsible for any damage outside of normal wear and tear. It hasn't been a problem since.
Tell her that you actually saw the ghost and threw open the freezer compartment door and shooed the ghost in there and slammed the door shut. Next day you took out the frozen mist and donated it to the neighbors so they could make margaritas with it for their 4th celebration.
LMAO. That's great. East Tennessee humor right there :D
Even better. If she agrees to pay half you buy the fridge on sale have her pay 50% of the full retail price and you end up paying only 10%.
I have done deals like that with tenants in the past when I assist them in buying personal items. Buy it on sale, finance the tenant full retail price.
What would you do if the "ghost" fridge were not an option? This is your next best option.
If they aren't a good tenant you could tell them to take the "ghost" fridge and then leave it to them to decide what their next action is. If they are an otherwise good tenant then their patronage is likely worth more than a new refrigerator.
Andy Petzold I've noticed dealing with many older and even newer fridges cleaning the compressor on the rear of the fridge can solve lots of cooling problems. Especially when pets are allowed in the homes.
Offer ghost fridge to tenant again, if she refuses, explain that she can either accept the replacement fridge, or she can supply her own. Then wait her out.
Wheel ghost fridge into kitchen, plug it in and leave.
I hold a property built in 1859. Persons will often ask if there are ghosts. I tell them the only ghost is the Holy Ghost! Tell her that the only ghost in that fridge is the Holy Ghost and that the Holy Ghost is in the business of keeping things cold and crisp.