My new Zillow account got Disabled. I am not sure why. Do you?
Chris UtterPro Member
Columbus, OH · Member since 2018 · 25 posts · 27 votesI set up a rental management account on Zillow last night. Posted my rental. Got 2 interests. This morning I logged on to view the account and it was disabled. I contacted support but have not heard back.
Has anyone else had this issue?
Are there other ways I can resolve this?
To give an update: they finally responded and unblocked my account. Still no explanation why it was disabled in the first place.
Before they even responded, I preemptively sent them the insurance policy for both homes, the warranty deeds and the closing disclosures. They just responded with this:
Thank you for providing the documentation.
You should now be able to access Zillow Rental Manager, and your tenant may now complete their payment setup.
If there's anything else we can do to assist you, please don't hesitate to reach out.
I guess for my next one I'm gonna switch over to Innago!
Hey, I’m hoping one of you see this. I’m having the same issue and I can’t get a response from them. And it’s pretty urgent I get in for something. Any help you can provide would be appreciated!
Hey, I’m hoping one of you see this. I’m having the same issue and I can’t get a response from them. And it’s pretty urgent I get in for something. Any help you can provide would be appreciated!
They were looking for proof that I am authorized to list the property for rent and I had to give a copy of the warranty deed or utility statement I think. I opened a ticket with them and they responded within hours. It took a couple of days of back and forth to enable.
Hey, I’m hoping one of you see this. I’m having the same issue and I can’t get a response from them. And it’s pretty urgent I get in for something. Any help you can provide would be appreciated!
They were looking for proof that I am authorized to list the property for rent and I had to give a copy of the warranty deed or utility statement I think. I opened a ticket with them and they responded within hours. It took a couple of days of back and forth to enable.
Hey, I’m hoping one of you see this. I’m having the same issue and I can’t get a response from them. And it’s pretty urgent I get in for something. Any help you can provide would be appreciated!
They were looking for proof that I am authorized to list the property for rent and I had to give a copy of the warranty deed or utility statement I think. I opened a ticket with them and they responded within hours. It took a couple of days of back and forth to enable.
Dealing with this now... 3 business days without a response. I have sent multiple emails and nothing... Anybody have any advice getting these guys to respond?
I am just having this issue now as well. Has one found out how to solve this problem with Zillow Rental Manager?
I am just having this issue now as well. Has one found out how to solve this problem with Zillow Rental Manager?
I am also running into this issue. I posted the property for 2 weeks. I found tenants, one of them signed and the other was in the process of signing before they disabled my account. I had even set up payments to my bank account through Zillow that was verified. It's just a really bad stage to verify. I emailed the account_verification address and I hope they respond
Dealing with this now... 3 business days without a response. I have sent multiple emails and nothing... Anybody have any advice getting these guys to respond?
Dealing with this now... 3 business days without a response. I have sent multiple emails and nothing... Anybody have any advice getting these guys to respond?
I'm having the same issue. Started yesterday after I sent a lease agreement to new tenants. No one has a solution to this problem?
Had the same issue, sorry but I have no solution.
I opened two tickets with them but there's no ticket tracking, and no response whatsoever that they even received the ticket. You can call (they will never pick up. ever.) You can leave a voicemail though
Their phone number is
877-313-8601
I will post again if I have a solution
Solution: Switch to Innago. This software is free for landlords and does everything you need and some. I spent hours researching every platform, demos, free trials, etc. It's the best one in my opinion.
We have an entirely professional-looking listing with lots of interest that had been active for a few weeks with no problem. Then it was suddenly frozen one morning and, after an email to the address zillow provided, a voice message to the appropriate phone number, and a form filled out with exactly all the information they request, we get no response for almost a full business day. Meanwhile our applicants and messages from dozens of interested renters are sitting there, maybe erased. Completely unprofessional. People should create zillow listings with a link to this discussion thread so applicants understand the flimsy and unreliable nature of the platform. All applicants should directly contact you through your telephone number or voicemail, not through the zillow account that could be shut down at any time without notice, discussion or reason. Switching online services is unfortunately not an option because the large majority of house seekers use zillow.
Yes, Zillow is surprising unprofessional. Listen to Jonathan and have the potential tenants reach out directly to you, not through zillow.
I recommend having all the following documents ready and attached when opening the support ticket
1.) Copy of Dwelling Insurance Statement
2.) Mortgage statement
3.) Closing docs
4.) Your first born (kidding, I just dont know what else Zillow wants, jeez)
Hey, I'm just having the same issue right now. I had 2 properties posted for 2 weeks, signed a lease with the renters for one of them yesterday. For the other property, the renters signed the lease on their end and when I tried to log in and countersign the lease to finalize it, I noticed my account was disabled.
Now I'm left in this limbo state where tenants have signed and I can't sign. I was also expecting the deposit payment from the tenant that signed the lease for the other property. I can't login and I can't do anything. I don't want to go back to the tenants and ask them to sign a new lease on a different platform as that seems sketchy and unprofessional :(
Filed tickets with Zillow and left a voicemail, no response so far. This is pretty bad customer support! And they disabled my account without any warning and without giving me a reason!
Any help from you folks is appreciated. If anyone was able to get their account back, please let me know what you did.
To give an update: they finally responded and unblocked my account. Still no explanation why it was disabled in the first place.
Before they even responded, I preemptively sent them the insurance policy for both homes, the warranty deeds and the closing disclosures. They just responded with this:
Thank you for providing the documentation.
You should now be able to access Zillow Rental Manager, and your tenant may now complete their payment setup.
If there's anything else we can do to assist you, please don't hesitate to reach out.
I guess for my next one I'm gonna switch over to Innago!
Just running into this now... delighted to see it's been a multi-year issue. I'm a first time landlord renting out my former primary residence. @Filipe Gonçalves, how did you initiate contact with them? Was it the csteam at zillow.com (thanks BP for not letting me copy an email address in here...) email address or a different one? I'm a little nervous about just handing over my mortgage and insurance statements over unsecure email before I'm even asked to do so. @Brian Arcangeli you also recently dealt with this it looks like. What was your outcome?
What did folks do to ensure tenants reach out to you directly rather than through Zillow? Include your phone and/or email in the text description of the listing?
Thanks in advance! I'm finding this all very nerve-wracking a newbie.
@Barb F. I'm sorry this is happening to you. I'm also a newbie and when it happened to me I was very stressed and the silence on their end was driving me crazy! I initially contacted them by filing a ticket on rental manager. You can do that on https://help.zillowrentalmanager.com/ (see "submit a request" on the top right corner). When you file a ticket, there's no confirmation that the ticket was filed and they don't give you any way to track it. You do get notified by email when they respond, but before that you don't even know if it was filed successfully. But I realized you can see the ticket you filed if you go to https://help.zillowrentalmanager.com/, then hit the sign in button at the top right corner, click your profile picture and click "my activities". You can see the ticket you filed and you can respond there with more information. You can also upload the documents there (not over e-mail as you were saying). They use Zendesk, so it's safe to upload sensitive documents.
You can also try to reach them on support AT zgrentals.zendesk.com.
I know how stressful it is to be waiting to hear from them, only to get radio silence! Zillow sucks, they do not understand that the way they act is not professional. They are unprofessional and irresponsible, this stuff impacts us as landlords and has real-world consequences. You might lose business. They don't care, so my best advice is to NOT use their services.
> What did folks do to ensure tenants reach out to you directly rather than through Zillow? Include your phone and/or email in the text description of the listing?
Yeah, pretty much. In the description you can mention to contact you directly.
Having people contact you directly is the only way to for sure deal with this. While zillow doesn't allow you to post an email in the description, you can insert spaces. For example in the description of your listing you can indicate it is best to email you at "myemail @ myemailservice.com". If you contact zillow through a bunch of ways (they also have social media outlets where you can comment, and that's what we did, in addition to all the other methods of contacting them) my understanding is they eventually do get back to you and are reasonable in resolving matters. However, if you lose a few days or a week or more, you can easily lose good applicants - so contacting people directly is definitely safest.
@Barb F. I'm sorry this is happening to you. I'm also a newbie and when it happened to me I was very stressed and the silence on their end was driving me crazy! I initially contacted them by filing a ticket on rental manager. You can do that on https://help.zillowrentalmanager.com/ (see "submit a request" on the top right corner). When you file a ticket, there's no confirmation that the ticket was filed and they don't give you any way to track it. You do get notified by email when they respond, but before that you don't even know if it was filed successfully. But I realized you can see the ticket you filed if you go to https://help.zillowrentalmanager.com/, then hit the sign in button at the top right corner, click your profile picture and click "my activities". You can see the ticket you filed and you can respond there with more information. You can also upload the documents there (not over e-mail as you were saying). They use Zendesk, so it's safe to upload sensitive documents.
You can also try to reach them on support AT zgrentals.zendesk.com.
I know how stressful it is to be waiting to hear from them, only to get radio silence! Zillow sucks, they do not understand that the way they act is not professional. They are unprofessional and irresponsible, this stuff impacts us as landlords and has real-world consequences. You might lose business. They don't care, so my best advice is to NOT use their services.
> What did folks do to ensure tenants reach out to you directly rather than through Zillow? Include your phone and/or email in the text description of the listing?
Yeah, pretty much. In the description you can mention to contact you directly.
@Barb F. Sorry for the delay Barb.
My process is as follows
1.) Receive the lead. Either from email, phone call, or something like apartments.com
2.) Respond with minimum requirements and if the minimum requirements sound good to them send them to prequalification. During this process ask them WHY they want the property (I've gotten answers such as "I just lost my job" "Im running away from an abusive Ex, etc.)
3.) Prequalification can be completed with Rent Redi or Google form. Most people wont get to this step, and if they lie you can catch it during screen (which the tenant pays for)
4.) Tour the property, show them the property, explain to them that the minimum requires are verfied with a background check and income verification that they pay for. If everything is good, the property is being held for them
5.) Security deposit and lease signing. Explain that the security deposit AND first month's rent is due before moving in, at move in we sign the lease
6.) Finish.
Good luck!
Hey, I’m hoping one of you see this. I’m having the same issue and I can’t get a response from them. And it’s pretty urgent I get in for something. Any help you can provide would be appreciated!
Happened to me today. Did you get your account back?
Dealing with this now... 3 business days without a response. I have sent multiple emails and nothing... Anybody have any advice getting these guys to respond?
Did you get your account back? Happened to me today.