I've towed the line on posting this for almost a year. At this point, I just want fellow investors to hear my experience and find another property manager.
I signed a 24 month exclusive contracts with them in 2019 which was a complete rookie move.
Facepalm: the act of literally hitting yourself in the face with your palm out of frustration
1 property is doing ok.
1 property had a suncoast employee rent it and stopped paying after 1 month. They got evicted and caused $4,000 in damages over a 5 week span.
The 3rd property had a tenant stay for 15 months. He also trashed the place and cause $6,000 in damages. I had to sell so I replaced the HVAC and a day later it was stolen by what neighbors described as the previous tenant. Eventually it was sold at a loss.
Anyway. At this point I am 3 months away from ending my 24 month agreement on the house that was robbed. Today, Suncoast made sure to charge me $925 for ending my contract early.
When I spoke to their staff, they laughed with me over the absurdity of this charge and sent me up the chain to have it waived with the supervisor Leanord Gurney.
He said a contract is a contract. Which is true. And I cant fault him for that. This is the end of my story.
Basically, if you are thinking of using them as your property manager, interview others and ask them how they would react to my exact situation.
Anyway, onward and upward.
So sorry to hear about this bro! I feel for you as a fellow landlord! Please next time you need property management services reach out, we can refer you someone in your area
I have been preaching this for years!!! Stay away...any other investors should take notice of this story.
@John Voychick thanks for sharing! Not sure if you have another property manager lined up but check out Rental Guys Property Management. I have used them for several years and have had a great experience. Good luck!
I am sorry to hear about your experience. Property management companies and contractors are the people in your business who make or break you.
I will send you a private message to refer you to a property management company that is doing good for me.
Don't let the bad experience sway you away from real estate. This is a learning experience and you will come out better on the other side.
Companies can be very slimy also.
If a company is performing poorly, they should allow to break up for the release.
Failure to do these kind of things...results in bad publicity for the company like this post does.
Thank you for sharing your experience.
@John Voychick I'm so sorry to hear about your experience, it really pains me to hear about people getting subpar treatment and customer service I always listen to people's experiences to make sure that I can prevent these kinds of things from happening to my clients. I know sometimes no matter what everything just isn't for everyone however if you stick to quality service you'll hit the goal more times than not.