Getting A Property Management Company To Remove Old Listing?

Question

Does anyone have any advice on how to get a listing removed from Airbnb and VRBO? We just took possession of our new STR on Monday and the former property manager has been ghosting us the whole time. He won't remove the listings nor his direct booking site. Any tips on what we can do? I'm afraid we will run into trouble when our new listings go live. -Amanda

Jeffrey Albaum · Answer

Hey @Mark Bowers, that's super frustrating and I'm sorry you're dealing with it! Definitely reach out to Airbnb and VRBO, as well as show up to their offices. Best of luck!

Drew Sygit · Answer

@Mark Bowers you may have to threaten the PMC with reporting them to their Board of Realtors and the State Attorney Generals office.

Leslie Anne Morris · Answer

What does your contract say with the property manager? It should indicate the action they need to take. I’ve heard that Airbnb allows multiple listings with the same address. Some folks book one property slightly differently, such as only renting half and then their second listing renting the whole property. With that being said, it is possible for you to go ahead and list it.

Mark Bowers · Answer

Not Airbnb yet....did contact VRBO and they said property manager has to remove the listing, but I didn't explain that they won't communicate with us just yet. I was more or less just inquiring about whether it was okay to list my own site with it still up on theirs.  I did think about popping in next week. Might try that route. Harder to ignore you if you are there in person.

Corby Goade · Answer

Have you tried reaching out to AirBnB and providing them with a copy of your deed? Is the PM local? You might just pop in to their office.