My wife signed up for VRBO using a promotion that offered a $500 signup bonus for new hosts.

She completed the requirements listed on the promotion page.

When she contacted support about the bonus, they initially told her the promotion did not exist. She had screenshots of the Facebook ad and the promotion landing page, so she shared those.

After that, support changed the explanation and said she did not qualify due to location. The location requirement was not listed in the terms we captured at signup.

She continued pushing the issue and eventually received the $500 through Venmo.

I’m curious if other hosts had a similar experience.

If you signed up under this promotion and were denied, you may want to:

• Review your original signup emails or screenshots
• Ask VRBO to review the original promotion terms
• Escalate the case if necessary

If multiple hosts experienced this, it may indicate a larger issue with how the promotion was handled.