Question on Maintenance Requests from Residents

[David Bunch]

How big of an issue are maintenance requests from residents in terms of time, cost and resident frustration?  I assume the challenge and cost increases with the number of homes / units but wanted to get a sense of how big of a challenge this is.

It seems the current solution is for the resident to call a contact center or go through a portal - anything I'm missing?

Thanks!

[Nathan Gesner]

Too many variables to consider.

I have 400 doors under management. The biggest problems we faced were scheduling and communication. It would often take multiple attempts to contact a vendor to see if they could handle a job. Then the vendor would often take multiple attempts to coordinate a schedule with the tenant. Then someone has to communicate to me that the job is done, which often wouldn't take place until days after it was complete. I sometimes wouldn't know a job was complete until the invoice showed up in the mail! Huge time wasters.

I started using PropertyMeld about 18 months ago. It has a lot of automations and a communication system built in, so everything is done quickly. Most maintenance requests are scheduled between the vendor and tenant within minutes, not days. Communication is better because it's all in one system. Repairs are faster, invoicing is easier, and everyone is happier!